Shivani Dwivedi

Empathetic and highly motivated Social Work professional currently pursuing a Master of Social Work (MSW). Possesses 4 years of comprehensive experience in healthcare support, patient management, and front-desk documentation at a major government medical college. Adept at managing patient relations with strong communication, active listening, and crisis management skills.

Seeking a growth-oriented position as a Public Relations Officer (PRO) or Patient Relations Executive to deliver impactful support.

Healthcare & Administrative Support Staff at Agile Security Force Pvt. Ltd. (2022-08 – Present)

Deployed at Shyam Shah Medical College (SSMC), Rewa. 4 Years Total Experience

• Streamline daily patient support operations and guide families smoothly through hospital registration and OPD processes.
• Maintain accurate case records, organize confidential patient files, and handle hospital administrative documentation with high precision.
• Liaise between clinical staff, doctors, patients, and senior hospital management to ensure a cooperative healthcare environment.
• Provide compassionate, active-listening and counseling support to patients under emotional or physical distress.
• Efficiently resolve non-clinical grievances, managing desk operations during peak hours in a high-volume medical college setup.

Master of Social Work in Social Work – Awadhesh Pratap Singh University, Rewa

Bachelor of Arts in Arts – AKS University, Satna (2023)

Higher Secondary – M.P. State Open School Education Board, Bhopal (2020)

High School – Board of Secondary Education, Madhya Pradesh, Bhopal (2018)