Shivani Negi

Hospitality professional with extensive experience at Regent Seven Seas, specializing in guest relations and team supervision. Demonstrated success in enhancing customer satisfaction through effective communication and multitasking. Recognized for implementing innovative service techniques while maintaining high standards of cleanliness and safety.

Dedicated to delivering exceptional experiences in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new skills.

Junior Assistant Waitress - Regent Seven Seas - Miami, Florida

(2025-07 - 2026-03)

• Assisted senior waitstaff in delivering high-end dining service across multiple onboard restaurants, ensuring a luxury guest experience.
• Provided attentive table service, including serving food and beverages, clearing tables, and resetting dining areas efficiently.
• Maintained thorough knowledge of menu items, daily specials, and dietary requirements to support guest inquiries.
• Ensured compliance with hygiene, sanitation, and safety standards in line with maritime and company policies.
• Delivered personalized guest service by anticipating needs and responding promptly to requests.
• Collaborated with kitchen and bar teams to ensure timely and accurate order delivery.
• Supported inventory control by monitoring table supplies and assisting with stock replenishment.
• Handled guest concerns professionally, escalating issues when necessary to maintain satisfaction.
• Contributed to a positive team environment in a fast-paced, multicultural setting onboard.

Utility, restaurant - Regent Seven Seas - Miami

(2023-12 - 2025-05)

• Handle guest requests, address dining issues promptly, and make on-the-spot decisions to enhance customer satisfaction.
• Contribute ideas for enhancing service efficiency, streamlining operations, and implementing innovative service techniques.
• Participates in a rotational service delivery schedule, working in casual dining service, and various other food and beverage service venues.
• Provides assistance and support to the assigned team of waiters while working in the dining room to ensure efficient and seamless service delivery of all meals to guests.
• Observes guests to anticipate their needs and responds to any additional requests and to determine when the food and beverage service has been completed.
• Engages in light conversation with guests and always greets them with a smile.
• Providing support to waiters, maintaining restaurant cleanliness, and ensuring a positive guest experience.
• Ensure beverage stations are full at all times and cleaned daily.
• Deliver the food from the galley to the assigned section and carry back the dirty trays as per United States Public Health and breakage prevention standards.
• To follow waste segregation procedures, comply with Environmental Compliance Plan at all times & guide fellow Team Members for the same.

Buffet Steward - P&O Australia - Australia

(2022-10 - 2023-06)

• Improved guest comfort and satisfaction through personalized service and support. Assisted customers with carry-out service.
• Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
• Set up advertising signs and displays on shelves, counters and tables.
• Provided attentive service and proactively assessed guest needs.
• Monitored dining room inventory and replenished as necessary.

Inline Security - Adani Groups - Mumbai

(2020-03 - 2022-09)

• Aware of different types of machines such as DFMD, HHMD, ETD, XBIS & their purpose.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Used explosive detection machines and chemical swab systems to identify potential hazards.

Guest Relation Executive - Lite Bite Travel Food - Mumbai

(2017-05 - 2019-01)

• Regulated appropriate staffing levels to meet business and customer requirements.
• Planned and implemented promotional activities to increase customer satisfaction.
• Monitored guest feedback, using to improve service and departmental operations.
• Conducted regular training sessions for staff to keep up to date with customer service practices.

B.Com - Pune University (2017)