Shivaranjani Kumar
Open to Remote / Hybrid Roles
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About
Technical Support & Database Professional with 2+ years of experience supporting enterprise clients in production environments. Experienced in troubleshooting technical issues, collaborating with cross-functional teams, and providing B2B customer support. Strong foundation in networking concepts (DNS, TCP/IP, HTTP/S), Linux systems, and distributed infrastructure principles.
Skilled in analyzing system issues and communicating solutions effectively to stakeholders of varying technical backgrounds.
Experience
SQL Server Database Administrator - Tech Mahindra (Client: Verizon)
(2016-07 - 2018-03)
- Provided production support in enterprise database environments.
- Investigated and resolved performance issues including blocking and deadlocks.
- Monitored server health and optimized database performance.
- Collaborated with cross-functional teams to ensure service reliability.
- Supported high availability configurations (Always On, Replication).
- Communicated technical issues clearly to business stakeholders.
Pricing Support – Verizon Federal Team (Salesforce Platform) - Verizon
- Used Salesforce to update and manage telecom device pricing requests.
- Coordinated with B2B federal teams to resolve pricing inquiries.
- Ensured accuracy and timely updates in CRM system.
- Handled account-related queries and maintained data integrity.
- Worked in customer-focused environment ensuring SLA compliance.
Education
Master of Science - Computer Information Science - St. Edward’s University, Austin, TX
Bachelor of Engineering - Computer Science - SCSVMV University, Tamil Nadu, India
Diploma - Computer Science
