Shivpuja Shrirame

Operations Associate with 1.8 years of experience supporting high-volume operations and process management for consumer-facing products. Experienced in case handling, data analysis, policy adherence and cross-functional coordination. Strong attention to detail, problem-solving and communication skills with a focus on delivering accurate and high-quality outcomes. Eager to contribute to organizational efficiency and growth in operations.

Operations Associate - Accenture Solutions Pvt. Ltd. - Airoli, Maharashtra

(2024-11)

• Handled high-volume operational cases while ensuring accuracy, quality and process compliance.
• Reviewed and analyzed user interactions and responses to identify trends, issues, risks and policy violations.
• Conducted detailed investigations and escalated complex cases to the right teams.
• Maintained operational records, trackers and reports to support team performance and management review.
• Monitored quality and followed defined guidelines to ensure consistent and unbiased outcomes.
• Collaborated with cross-functional teams to resolve issues, improve workflows and maintain process consistency.
• Supported process improvement initiatives by identifying recurring issues and sharing recommendations.

Bachelor of Science - B.Sc. - Vidya Prasarak Mandal's B. N. Bandodkar College of Science, University of Mumbai (2021-01 - 2023-12)

Higher Secondary Certificate - HSC - Kirti M. Doongursee College of Science, Mumbai (2018-01 - 2020-12)