Shivshankar Krishnamurthy
Manager
About
Banking Operations & Technology professional with over 15 years of experience in cheque clearing operations (CTS), vendor management, BRD preparation, UAT/DR testing, and regulatory compliance within the banking sector. Seeking a Banking Operations Manager or Vendor Management role where I can apply my expertise in payment operations, stakeholder liaison (NPCI, RBI, NCR), and business continuity to drive operational excellence.
Experience
Manager - The South Indian Bank Pvt limited
(2011-01 - 2026-05)
Have handled variety of responsibilities while working in Technology department and on the Operational Side as well which includes the following:
- Infrastructure & Technical support for end to end CTS cheque clearing operations for the Bank
- Liasoning with various organizations such as NPCI,NCR,RBI etc for ensuring smooth handling of cheque clearing operations.
- Operational vendor management
- Understanding the business requirements of the Operations department and accordingly prepare the BRD
- Identification of appropriate vendors and empanelling them after negotiations
- Conducting sanity testing of the developed application
- Conducting End to End UAT testing of the application developed
- Conducting DR drills on a periodic basis to ensure Business Continuity is not affected in case of exigencies.
- Rectification of Audit comments
- Deployment of patches in the servers as and when intimated by the concerned stake holders such as NPCI
- Monitoring the performance of the servers and ensure that it is functioning at the best efficiency level
- Scanning of clearing cheques
- Data entry of the information on the cheque into an application
- Verification of cheques (Inward & Outward clearing)
- Submission of returns to RBI and ensuring that the process is completed within the timeline prescribed
- Reconcillation of the accounts related to clearing
- Providing technical support for issues faced by the branches related to Cheque clearing
- Monitoring the operational volume and allocation of resources accordingly
Customer Support Executive - HCL Technologies BPO Services Ltd
(2008-04 - 2010-06)
- Worked in British Telecom process initially where the nature of job includes:
- Solving issues related to Internet, outlook, email.
- Then was working in Telecom expense management process where the job responsibilities was
- Analysing of telephone bills of organizations located in United States and provide support for Invoice generation and Management
Technical Support Executive - Sutherland Global Services pvt ltd
(2007-05 - 2008-04)
- Troubleshooting the issues related to home PC which includes Hardware and Software issues.
Education
Diploma - Information System Audit - Indian Institue of Banking&Finance
Certified Associate of Indian Institute of Bankers Examination - Indian Institue of Banking&Finance
KYC-AML Certification - Indian Institue of Banking&Finance
Bachelors of Engineering - Electronics & Communication - Sri Sairam Engineering College
Higher Secondary Course - Tamilnadu Board of Secondary Education
