Shoaib Rahman

Experienced Corporate Travel Industry Professional adept at meeting company goals and specializing in the collection process from payables to receivables, with a background in Finance & Accounting and over two decades of experience. My expertise encompasses all stages of delinquency in Credit Control and Accounts Receivable, onboarding corporate customers, and end-to-end ERP Accounting system implementation tailored to the travel industry. In addition, I possess strong team management and decision-making skills, the ability to build customer relationships, sound judgment, and the capability to positively impact company success by enhancing employee engagement and performance.

I also have hands-on experience with the integration of GDS and SBT portal processes that interface with the ERP system, along with comprehensive knowledge of the billing system within the travel industry.

Credit Control Head (South) - Globe All India Service Pvt Ltd - Bangalore

(2023-06)

• Implemented successful corrective actions and worked closely with internal stakeholders to align collection targets with broader organizational objectives.
• Enhancements to the ERP Accounting system have introduced value-added features that meet market standards, including an improved reporting framework, billing, a credit control and billing dashboard, swift reporting, paperless documentation, a Chatbot Assistant, and multiple add-ons. These advancements have been instrumental in managing the company's cash flow and optimizing the operating system, thereby professionalizing the business's scalability.
• Managed a team of over 20 employees, providing leadership and direction to achieve company goals. Promoted a positive rapport with colleagues to enhance company morale and encourage employee retention.
• Identified cost-saving opportunities and implemented plans to increase company savings.
• Set clear targets and objectives, effectively communicating them to the team.
• Established team priorities, maintained schedules, and monitored performance.
• Provided constructive feedback to employees to improve their skills.
• Built strong relationships with key clients, leading to increased customer satisfaction and repeat business.
• Enhanced operational efficiency through comprehensive process analysis and optimization.
• Mentored junior staff, promoting professional development and improving team performance. Introduced cost-saving measures that reduced expenses without sacrificing quality or performance.
• Developed and launched new systems to boost organizational efficiency and productivity.
• Offered strong leadership to improve team productivity and morale.
• Analyzed reports, records, and directives to gather necessary data for planning department activities. Oversaw large-scale projects, implementing new systems, tools, and processes to meet ambitious goals. Established ambitious targets for employees to push company success and enhance motivation.
• Expertise in GST reports of GSTR1, GSTR2B and comprehensive knowledge of GST compliance and audit procedures

Credit Control Head - Uniglobe, BIT Air Travels Pvt.Ltd - Bengaluru

(2015-06 - 2023-06)

Team Leader Credit Control - Dnata International Pvt Ltd - Bengaluru

(2012-01 - 2014-02)

Sr. Lead Credit Controller/Finance - UNIGLOBE Air Travel Bureau - Bengaluru

(2010-00 - 2012-00)

Credit Controller - Sita Travels & FCM Travels - Bengaluru

(2006-00 - 2010-00)

Bachelor of Commerce - RBANMS College