Sales Executive at BYJU'S (2024-01 – 2025-02)
EdTech Platform
- Handled sales of educational programs and consistently worked towards achieving targets
- Provided counseling to students for UPSC and other competitive exams
- Built and maintained strong relationships with clients
- Explained course features and guided students in career decisions
- Followed up on leads and converted prospects into customers
- Maintained accurate records and updated CRM systems
Sales Executive at Cogent E Services Limited (2025-02 – Present)
Job Title: GPS Renewal Executive
- Contact customers after completion of the 2-year validity period to inform them about GPS subscription renewal
- Explain renewal charges and assist customers in completing the payment process
- Ensure maximum renewal conversions and service continuity
- Conduct regular follow-up calls for pending renewals
- Address customer queries and resolve concerns effectively
- Handle GPS-related issues such as tracking problems, login errors, or device malfunctions
- Escalate issues to the backend team via email for timely resolution
- Provide regular updates to customers until the issue is resolved
- Maintain accurate renewal records and customer data
- Prepare and update daily/weekly renewal performance reports
