Shraddha Rahate
IT ServiceDesk Executive
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About
Serve as the first point of contact for all IT-related issues raised by employees via phone, email, chat, or ticketing system Providing first level of technical support to End Users. Coordinate with field technicians or vendors for repairs and replacements Provide Remote support to user & troubleshoot technical issue.
Experience
IT ServiceDesk Executive - Lauren Information Technologies Pvt.Ltd
(2024-11 - 2025-07)
- Serve as the first point of contact for all IT-related issues raised by employees via phone, email, chat, or ticketing system Providing first level of technical support to End Users.
- Coordinate with field technicians or vendors for repairs and replacements
- Provide Remote support to user & troubleshoot technical issue.
- Create share folder, provide access to users, Set quota with windows file server.
- Basic Troubleshooting on Hardware Level
- Create User id, Disable User id, Delete User in Active Directory Server.
- Installing Windows OS, Installing Software & Antivirus.
- Provide continuous status information to ensure customer satisfaction Manages.
- Revert to Mails and follow-up.
- Preparing Daily, Weekly, Monthly MIS reports and sending report to Manager
- Reset password & unlock id through AD
IT ServiceDesk Executive - Aletheia Technologies Pvt. Ltd.
(2019-08 - 2024-10)
- Logging Tickets, Categorization of Incident & Service request, Monitoring Calls, Assigning Calls to concerned team.
- Providing first level of technical support to End Users
- Follow-up with Engineers & Vendors for pending calls
- Coordination for Asset management and asset inventory.
- Preparing Daily, Weekly, Monthly MIS reports and sending report to Manager
- Installing & Configuring Laptops & Desktops. Upgrading Operating Systems, Software application.
- Provide Support for Standard Software
- Provide Guest Wi-Fi to visitors & users through 24online portal.
- Reset password & unlock id through AD
- Provide FTP access to user
- Run Daily Backup from Server & Next Day verified Backup.
- Arrangement for assets of new users based on joining dates
- Worked on Visitex software implementation activity.
- Worked on Druva endpoint backup application.
IT Helpdesk Coordinator - M/s. Ashtech InfoTech Pvt. Ltd.
(2014-09 - 2019-01)
- Call Logging, Assigning Calls to respective Engineers, Follow-up & Daily tracking and monitoring of open calls
- Provide continuous status information to ensure customer satisfaction Manages and coordinate for urgent and complicated support issue.
- Revert to Mails and follow-up.
- Coordinating with vendors for spares and part replacement
- Coordination for Asset management and asset inventory.
- Arrangement for assets of new users based on joining dates
- Prepare Daily Report, Weekly report, MIS Report
- Generate Monthly report from Helpdesk Dashboard & Share with IT Head
- Asset Management Keeping track of Assets allotted to users and spares
IT Helpdesk Coordinator - M/s. Wax info media Solution
(2010-09 - 2014-06)
- Logging of Calls, to attend and respond to customer's calls relating to their problems.
- co-ordinate with clients and engineer and to get the problem resolved with satisfaction of the customer.
- To take technical calls.
- Coordinating with vendors for spares and part replacement
- Coordination for Asset management and asset inventory.
- Prepare Daily, Weekly, Monthly Report
Education
S.S.C - Pune Board (2002-03)
H.S.C - Pune Board (2004-03)
T.Y.B.Com - Mumbai University (2008-03)
