Shradha Grover

BBA Finance graduate with 1 year of professional experience in customer service operations at Wipro (Client: Wells Fargo), supported by academic knowledge of core accounting concepts. Complementing this, I have developed hands-on technical skills in Excel, SQL, Power BI, and Python (Basics) through self-led analytical projects in sales and e-commerce. Detail-oriented and eager to contribute to entry-level roles in Finance Operations, Accounting Support, or Data Analytics where I can apply and grow both skill sets.

Customer Service Representative - Wipro Limited

(2024-08 - 2025-09)

Client: Wells Fargo

• Managed 100+ daily customer interactions during Wells Fargo's annual health benefits enrollment, maintaining accurate case records and data logs in Excel.
• Created and tracked 1,500+ ServiceNow tickets in Excel, ensuring data accuracy for team reporting and audit purposes.
• Served as a call auditor, assessing CSAT scores and team performance against process standards, and reporting recurring issues to the team lead.

Bachelor of Business Administration - Finance - Bharati Vidyapeeth Institute of Management & Research, New Delhi (2021 - 2024)