Application Support Executive
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Application Support Executive with hands-on experience in resolving application issues and assisting users. Aiming to contribute my technical knowledge and support skills to ensure smooth application performance and customer satisfaction.
Application Support Executive at Decagon Software Private Limited (2025-02 – Present)
Provided customer training and application support via phone calls, emails, and WhatsApp. Conducted online product demonstrations for prospective customers, explaining system features and usage. Prepared, updated, and maintained user and technical documentation.
Performed accurate ERP data entry and managed system records. Handled question bank entries and data updates. Assisted in software testing by identifying issues, reporting bugs, and verifying fixes. Completed additional assigned tasks to support smooth application operations and customer satisfaction.
Bachelor Of Computer Application in Computer Application – SNDT WOMEN'S UNIVERSITY- MUMBAI (2020-05)
Higher Secondary School – STATE BOARD OF MAHARASHTRA (2017-05)
Secondary School Certificate – STATE BOARD OF MAHARASHTRA (2015-05)
