Shravani Sale

Detail-oriented healthcare operations professional with experience in healthcare provider-side Accounts Receivable, customer service, process operations, documentation, issue resolution, and internal coordination. Currently working at Sagility India in a healthcare provider-side Accounts Receivable process, with practical exposure to health insurance, claims, payer processes, patient responsibility, insurance plans and benefits, claim forms, and healthcare billing operations. Strong understanding of the importance of customer experience, accuracy, compliance, turnaround time, documentation, process adherence, and timely issue resolution in healthcare operations.

Familiar with common health insurance concepts including deductible, copay, coinsurance, claims, payer, patient responsibility, insurance plan benefits, provider-payer processes, and healthcare specialties. Experienced in managing process requirements, maintaining accurate records, resolving queries, coordinating with internal stakeholders, and handling multiple tasks while maintaining quality and accuracy. Aspiring to contribute to Ditto Insurance as an Operations Associate in the Health Ops team, supporting customer policy journeys, claims and policy-related operations, coordination, documentation, and operational efficiency.

Process Trainee Consultant – Accounts Receivable | Healthcare Provider-Side Operations - SAGILITY INDIA PVT. LTD. - Hyderabad

(2026-03)

• Work in a healthcare provider-side Accounts Receivable process, gaining practical exposure to healthcare operations, insurance-related processes, claims, and revenue cycle activities.
• Develop practical knowledge of health insurance terminology, payer processes, patient responsibility, insurance plan benefits, claim forms, and healthcare billing processes.
• Gain working familiarity with deductible, copay, coinsurance, payer, patient responsibility, claims, insurance plans, benefits, and healthcare specialty-related processes.
• Understand the basic relationship between healthcare providers, insurance payers, patients or members, claims, payments, and patient responsibility.
• Handle process-related information with strong focus on accuracy, documentation, quality, compliance, and process adherence.
• Understand customer and process-related concerns and provide clear and timely support.
• Use active listening, empathy, and professional communication while handling customer and process-related interactions.
• Explain process information and required next steps in a clear and easy-to-understand manner.
• Resolve process-related queries using problem solving, analytical thinking, attention to detail, and decision making.
• Coordinate with internal teams and stakeholders to support timely issue resolution and completion of process requirements.
• Manage multiple tasks and process requirements while maintaining accuracy, productivity, and service quality.
• Maintain accurate records and documentation while following established SOPs, quality standards, and compliance requirements.
• Identify process-related issues and coordinate with relevant teams for appropriate resolution and follow-up.

Customer Service Executive Trainee - TCS HYDERABAD – HSBC BANKING PROCESS - Hyderabad

(2024-06 - 2024-12)

• Supported customers through account opening and onboarding processes, providing clear and accurate process guidance.
• Handled customer queries through phone and email while maintaining service quality and professional communication.
• Understood customer requirements and provided appropriate information and first-level query resolution.
• Performed KYC and document verification with strong attention to detail, data accuracy, and process compliance.
• Maintained accurate customer records and documentation while following established quality and compliance procedures.
• Coordinated with internal teams to support customer onboarding, issue resolution, and timely process completion.
• Built practical experience in customer experience, communication, documentation, stakeholder coordination, problem solving, and process operations.
• Managed multiple customer and process requirements while maintaining accuracy and service standards.

Bachelor of Science - Computer Science - Osmania University (2023)