Shrestha Batobyal

Client-focused customer service executive, acknowledged for talents in leading clients through difficult situations and providing plausible solutions in a different setting. Dependable and responsible contributor with strong work ethics and a determination to succeed. Deep knowledge of customer service role aimed at ensuring client satisfaction.

Record of working through hectic routines and handling irate clients according to company's policies and procedures. Excellent presentation skills and a strong ability to quickly establish rapport with people from diverse backgrounds. Versatile and analytic individual with a practical hands-on approach, aimed at achieving results to benefit the company in terms of high revenues and increased customer base.

Sr. Associate Process (Agoda) at Concentrix (2024-07 – 2026-02)

Handle complex customer inquiries and resolve booking-related issues for Agoda platform.

• Handle complex customer inquiries and resolve booking-related issues
• Manage escalated complaints and ensure prompt resolution
• Build and maintain strong customer relationships for enhanced loyalty
• Train and mentor junior staff to improve team performance
• Meet key performance indicators (KPIs) to maintain high service standards
• Stay updated on Agoda's services, policies, and industry trends
• Provide personalized solutions and recommendations to customers

Associate CS at Province Infotech (2023-10 – 2024-05)

Communicate with clients to understand accommodation needs and collaborate with hotel partners to secure bookings.

• Communicate with clients to understand their accommodation needs and preferences
• Collaborate with hotel partners to secure bookings
• Confirm reservations and provide clients with relevant details
• Work closely with other team members, including sales, operations, and customer support
• Share insights and feedback to improve processes and enhance the client experience
• Handle dynamic situations

Sr. Associate Level II at Sutherland (2023-02 – 2023-07)

Manage and resolve inbound queries for customers on Airbnb rental platform through inbound/outbound calls.

• Manage and resolve inbound queries for customers for renowned rental platform (Airbnb)
• Expertise to deliver exceptional service and solutions to customers through inbound/outbound calls in a high-energy environment
• Extensive experience at handling customer inquiries of varying types
• Resolve chargeback cases through call
• Handle refund related issues
• Troubleshoot experience to resolve customer's query
• Proven track record for hitting targets and meeting KRAs

CAP Sr. Associate (DP)[S] at Amazon (2022-07 – 2022-11)

Work as an Associate for E-Commerce Giant Amazon handling buyers' and sellers' issues.

• Worked as an Associate for E-Commerce Giant Amazon
• Handle and resolve buyers', sellers' issues for E-Commerce platform through Call
• Handle issues related to buying, selling, after sales issues
• Handle Chargeback queries
• Create, edit and attach to new/existing listings on the platform
• Create title, description & images for listings

CCA (Customer Care Associate) at Teleperformance

Worked as Customer Care Associate (E-Commerce Executive) with focus on troubleshooting and resolving seller queries.

• Worked as Customer Care Associate (E-Commerce Executive) with Teleperformance, Jaipur (Voice)
• Job responsibility: Troubleshooting and resolving queries of the sellers
• Price Listing
• Listing Creation
• AWS Trained

Bachelor of Commerce and Computer Application in Commerce and Computer Application – Raisoni

Higher Secondary – Kendriya Vidyalaya Vayu Sena Nagar Nagpur

Secondary School Certificate – Kendriya Vidyalaya Vayu Sena Nagar Nagpur