Shreya Joshi

Results-driven professional with 5+ years of experience across operations, client servicing, payroll support, document analysis, and process management. Strong analytical skills with hands-on expertise in Excel, SQL, Python, and Power BI. Proven ability to manage deadlines, improve workflows, and deliver high-quality client support.

Senior Process Analyst at Gallagher (2025-04 – Present)

Review and analyze client documents for accuracy and compliance. Support client managers in end-to-end servicing processes.

• Review and analyze client documents for accuracy and compliance
• Support client managers in end-to-end servicing processes
• Coordinate with internal teams to resolve queries and delays
• Maintain SLA adherence and quality standards
• Prepare operational reports and track case progress
• Manage multiple priorities within strict deadlines

Senior Customer Service Representative at ADP (2022-04 – 2023-10)

Assisted clients with payroll processing and employee records management.

• Assisted 100+ clients with payroll processing and employee records
• Managed tax calculations, deductions, onboarding, and exits
• Resolved client queries while maintaining service quality
• Generated weekly business leads through relationship management

Customer Service Executive at AllStates Solutions (2020-02 – 2021-12)

Assisted customers with online insurance claim filing and account management.

• Assisted customers with online insurance claim filing
• Supported account unlock and password reset requests
• Delivered prompt issue resolution and customer support

Bachelor of Commerce in Commerce – MIT World Peace University