Shreya Kumari

Product & Operations professional with 2.5+ years at Salesforce driving product operations, KPI monitoring, and cross-functional execution. Proven track record of 0-to-1 product development, stakeholder alignment, and data-driven decision-making.

🔧 Core skills: Product Management · SQL · Tableau · Grafana · Splunk · AppDynamics · Agile · Stakeholder Management · PRD Writing · User Research · JIRA · OKRs

📍 Currently seeking: Associate Product Manager | Product Analyst | Data Analyst | Business Analyst roles in Bangalore.

💬 Open to connect with PMs, founders, and recruiters building great products.

Product & Operations Analyst — Proactive Monitoring Engineer at Salesforce (2023-08 – Present)

• Owned end-to-end incident detection and resolution workflows, achieving 99% SLA adherence and maintaining 99.9% platform uptime across Salesforce Commerce Cloud. Developed automated alerting mechanisms, monitoring dashboards, and conducted root cause analysis to prevent recurring issues.
• Designed and documented a scalable end-to-end product workflow adopted by 5+ cross-functional teams, improving operational efficiency by 30%; recognized by Director for measurable business impact.
• Built and shipped 3 interactive Tableau dashboards tracking 10+ KPIs and OKRs across 30+ stakeholders, enabling data-driven decision-making and reducing manual reporting by 40%.
• Improved customer engagement by 5% through structured stakeholder alignment programmes, service gap analysis, and implementation of data-driven product improvements, reducing churn risk for enterprise accounts.
• Tools: Grafana · AppDynamics · Splunk · SQL · SOQL · Salesforce Commerce Cloud · Order Management System (OMS)

Product Management & Operations Intern at Cuvette (2022-01 – 2023-06)

• Led 0-to-1 product development lifecycle, partnering with engineering and design to write PRDs, define product requirements, prioritise features, and ship user-centric solutions across web and mobile.
• Conducted qualitative and quantitative user research (B2B & B2C), synthesising insights into PRDs, user stories, feature specifications, and product roadmap updates — directly improving retention.
• Owned cross-functional execution, aligning product, engineering, and operations to deliver features aligned with business goals and user needs
• Led process and workflow optimization initiatives, improving operational efficiency and scalability while managing a team of 3.
• Tools Used: MS-Office Suite, Excel(pivot table, vlookup, etc), Trello, Notion

BTech in Computer Science – Netaji Subhash Engineering College (2019-06 – 2023-05)