Shridhar Ab
System Administrator
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About
Detail-oriented IT Administrator with 1 year of hands-on experience in managing systems, networks, and end-user support. Skilled in troubleshooting hardware/software issues, user account management, system monitoring, and IT security basics. Strong ability to support business operations with reliable IT infrastructure.
Competent and dynamic IT Professional with the latest trends and techniques (Cloud) of the field coupled with a wide range of skill sets as well as strengths in technology, critical thinking, troubleshooting, problem analysis and technical support.
Experience
IT (System Administrator) at Kalyani Motors Pvt Ltd. (Maruti Suzuki) (2024-08 – Present)
Provided L1/L2 desktop support for hardware, software, and network-related issues. Installed, configured, and maintained Windows 10/11 systems, printers, and peripherals. Troubleshot OS, application, email, and connectivity issues to ensure minimal downtime.
- Provided L1/L2 desktop support for hardware, software, and network-related issues
- Installed, configured, and maintained Windows 10/11 systems, printers, and peripherals
- Troubleshot OS, application, email, and connectivity issues to ensure minimal downtime
- Created and managed Active Directory user accounts, password resets, and access permissions
- Supported Microsoft 365 / Outlook setup, configuration, and user troubleshooting
- Handled remote support using Remote Desktop / AnyDesk / TeamViewer
- Performed system upgrades, patching, and antivirus monitoring
- Diagnosed and resolved LAN, Wi-Fi, DNS, and VPN connectivity issues
- Maintained IT asset inventory and documentation
- Assisted users with software installations and application support
- Followed IT policies, security standards, and SLA timelines
Junior Consultant at Emudhra Pvt Ltd (FAB) (2023-12 – 2024-04)
Working experience on ticketing tool – Service now, Citrix, Sailpoint. Providing application support to Global Clients via calls, chats, and e-mails.
- Working experience on ticketing tool – Service now, Citrix, Sailpoint
- Providing application support to Global Clients via calls, chats, and e-mails
- Creating accounts in multiple applications and providing requested roles (Ex- Citrix, Dms, Cloud crm, Cas, csf, Sailpoint)
- Password generation / password reset in Active Directory & Sailpoint
- Unlocking / locking an account through Active Directory
- Handling password issues for multiple applications
Education
BCA in Computer Science – KLE'S GH BCA College Haveri (2022-05)
Higher Secondary in Commerce – GH PU College Haveri (2019-03)
High School – VBES School Savanur (2019-04)
