Shrimant Kumar

Results-driven Pharmaceutical Professional with expertise in pharmaceutical manufacturing, healthcare compliance, medical coding, and academic education. Proven track record of optimizing operational efficiency, maintaining regulatory compliance (GMP, HIPAA), and driving measurable business impact. Currently pursuing MBA in Pharmaceutical Management with strong foundation in quality assurance, pharmaceutical operations, and healthcare systems management.

Lecturer - Maxwell Institute of Medical Sciences - Chandauli, Uttar Pradesh

(2024-03 - 2025-07)

• Delivered comprehensive pharmaceutical education through lectures, seminars, and tutorials to 100+ students across multiple programs
• Enhanced academic outcomes: Increased student passing rates from 55% to 86% (+31%) through targeted remedial sessions and personalized counseling
• Improved student recruitment: Grew new student admittance rates by 20% through customized education strategies and career guidance programs
• Mentored junior faculty and students on academic excellence, regulatory compliance, and professional development in pharmaceutical sector
• Maintained curriculum compliance with pharmaceutical education standards and contributed to departmental operational excellence

Customer Support Executive - Teleperformance Global Business Pvt. Ltd. - Mohali

(2023-10 - 2024-02)

• Optimized customer satisfaction scores by 30%+ through implementation of CRM systems and evidence-based dispute resolution strategies
• Managed high-volume customer interactions with focus on complaint resolution, needs assessment, and solution-oriented communication
• Documented and analyzed customer interactions to identify patterns, improve processes, and enhance service delivery
• Built stakeholder trust through transparent communication and consistent quality service delivery
• Reduced customer dissatisfaction incidents by implementing proactive problem-solving methodologies

Medical Coder - IDS-Argus Healthcare Services Pvt. Ltd. - Noida, Uttar Pradesh

(2023-01 - 2023-07)

• Achieved 95% coding accuracy in assignment of ICD-10-CM, CPT, and HCPCS codes to patient diagnoses and procedures
• Ensured regulatory compliance with HIPAA and payer-specific requirements across all medical records processing
• Analyzed complex medical records (EMR/EHR systems) for accurate diagnostic and procedural information extraction
• Maintained audit-ready documentation with zero compliance violations throughout tenure
• Supported revenue cycle management through accurate clinical documentation and timely code submissions

Trainee Production Officer - Ultra Drug Pvt. Ltd. - Himachal Pradesh

(2021-11 - 2022-12)

• Managed tablet compression production line maintaining strict adherence to Good Manufacturing Practice (GMP) guidelines
• Optimized production planning and projections to ensure consistent output and resource utilization
• Supervised equipment operations including maintenance scheduling and preventive care protocols with complete batch record documentation (BMR)
• Performed in-process testing and quality control to ensure product integrity and compliance with pharmaceutical standards
• Coordinated raw material dispensing and consumables management across production departments

Master of Business Administration (MBA) - Pharmaceutical Management - Chitkara University (2027)

Bachelor of Pharmacy - Pharmacy - Sam Higginbottom University of Agriculture, Technology and Sciences (2017 - 2021)

Senior Secondary Education - Manas Convent School (2014)

Secondary Education - Manas Convent School (2016)