Shruthi N c

Senior Engineering Manager with 20+ years of experience leading large-scale retail technology platforms across merchandising, item catalog, location & groupings, infrastructure, and reliability engineering. Proven leader in engineering management, cloud-native platforms, DevOps, and SRE with a strong track record of delivering high-availability, scalable systems in global retail environments. Expert at aligning engineering strategy with business outcomes, optimizing costs, and building high-performing, inclusive globally distributed teams.

Senior Engineering Manager – Location & Groupings (Product Engineering) at Target Corporation (2020-05 – 2025-12)

Led modernization of mission-critical retail location and grouping platforms supporting merchandising, digital, and supply chain use cases with zero downtime tolerance.

• Defined and executed multi-year product and platform roadmaps aligned with enterprise retail strategy.
• Migrated legacy systems to cloud-native microservices architecture using Kubernetes, Kafka, and open-source technologies.
• Implemented DevOps and SRE practices to improve system reliability, scalability, and operational excellence.
• Reduced GIS platform licensing costs by ~75% through adoption of open-source solutions and vendor optimization.
• Built and scaled globally distributed engineering teams across India and the United States; drove hiring, coaching, performance management, and career development.
• Partnered closely with product, business, and vendor stakeholders to deliver high-impact retail capabilities.

Senior Engineering Manager – Global Reliability Engineering (GRE) at Target Corporation (2019-08 – 2020-05)

Led Global Reliability Engineering (SRE) teams responsible for P1/P2 incident management across multiple retail and infrastructure platforms.

• Standardized incident response processes, monitoring, alerting, and automation across regions to operate as a single global reliability organization.
• Improved SLA adherence, reduced mean time to recovery (MTTR), and minimized repeat incidents.
• Drove DevOps transformation by designing and delivering structured technical upskilling programs for reliability engineers.
• Collaborated with engineering and product leaders to align support strategies with product roadmaps.

Senior Engineering Manager – Item & Merchandising Platforms at Target Corporation (2018-05 – 2019-08)

Led development of an in-house Item Catalog platform (MMB – Music, Movies, Books) to replace a costly enterprise PIM solution, delivering significant cost savings.

• Designed real-time, event-driven data pipelines capable of synchronizing millions of SKUs with the enterprise item catalog and digital platforms.
• Delivered a high-performance, scalable framework later adopted across multiple merchandising categories.
• Enabled real-time product availability and improved merchandising agility across channels.

Lead Engineer at Target Corporation (2008-01 – 2018-05)

Contributed to large-scale retail technology initiatives across 10+ years, progressing to senior engineering leadership roles managing complex platform and product engineering programs.

Senior Software Developer at Tata Elxsi

Software Developer at Innomedia Technologies Pvt. Ltd.

Bachelor of Engineering in Computer Science