Shruti Pundir
Tourism and Hospitality Industry
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About
Learning-focused Industrial Trainee bringing foundational knowledge of Hotel operations and best practices. I want to work with an organisation that offers challenges and an opportunity to learn and grow. Seeking an opportunity to show my abilities and to ensure customer satisfaction by achieving delivery of service quality norms through interaction with clients. Prompt handling of guest requests and complaint resolution. Thereby ensuring organisation and personal growth.
Experience
Industrial Trainee at JW Marriot (2021-07 – 2021-11)
Training included communicating with customers and problem solving. Worked in Housekeeping, Culinary, and Front Office and with Team. This training helped me gain more confident with work, to provide better service to customers.
- Communicating with customers and problem solving
- Worked in Housekeeping department
- Worked in Culinary department
- Worked in Front Office
- Team collaboration
- Improved confidence in service delivery
Education
Bachelors in Hotel Management – Shri Ram Institute of Hotel Management (2018-07 – 2022-08)
Diploma in Textile Designing – O.N.G.C. Dehradun (2012-08 – 2013-09)
Senior Secondary – National Institute of Open Schooling (2013-04 – 2014-03)
Higher Secondary – National Institute of Open Schooling (2011-04 – 2012-03)
