Shubham Dhiman

Client Service Representative with 1.5 years of experience in blended international customer support processes. Skilled in handling calls, chats, and emails for global customers. Strong background in CRM tools, and customer relationship management with excellent communication and problem-solving abilities.

Customer Service Executive - IGT Solutions Private Limited - Pune

(2024-11 - 2025-12)

• Handled International customer support for Agoda process.
• Managed inbound calls, chats, and email support for global customers.

Client Services Representative - BinatedIn Private Limited - Pune

(2022-03 - 2022-08)

• Managed inbound calls and emails for U.S clients.
• Ensured timely and accurate client communication.

Deck Crew / Maritime Service - Merchant Navy

(2015-08 - 2021-11)

• Served on coastal ship carriers for over 6 years.

Bachelor of Computer Applications - BCA - Chhatrapati Shahu Ji Maharaj University, Kanpur (2018)

Diploma in Nautical Science - DNS - Southern Academy of Maritime Studies (Affiliated to IMU), Chennai (2015)

Senior Secondary - PCM - Golden View Public School, Amritsar (2014)