Shubham Gavali

Senior System Administrator with 7+ years of experience in IT infrastructure, network security, and cloud administration. Skilled in firewall management (Sophos), backup solutions, and Microsoft 365/Google Workspace. Experienced in implementing QoS, security policies, and optimizing IT operations with a strong focus on system stability, security, and performance.

Senior System Administrator at ProtoTech Solutions and Services Pvt. Ltd. (2023-09 – Present)

• Managing enterprise IT infrastructure including servers, network devices, endpoints, and cloud services.
• Installing, configuring, and maintaining Windows Server environments and server roles.
• Managing Windows Server updates, patching, performance tuning, system monitoring, and troubleshooting.
• Ensuring server security, availability, reliability, and proactive system health monitoring.
• Configuring and supporting client Windows environments across the organization.
• Deploying and managing Windows client systems and endpoint configurations.
• Implementing and maintaining Group Policies (GPOs) for endpoint management.
• Supporting user profile management, domain joining, and endpoint security configurations.
• Troubleshooting workstation hardware, software, application, and connectivity issues.
• Managing Active Directory, DNS, DHCP, and Group Policies.
• Creating and maintaining user accounts, permissions, shared resources, and access controls.
• Handling authentication, access control, and security policy implementation.
• Monitoring and troubleshooting Active Directory, login, authentication, and connectivity issues.
• Configuring and managing Hyper-V virtual machines and virtualization infrastructure.
• Monitoring virtualization performance and optimizing resource utilization.
• Supporting VM backup, migration, and disaster recovery processes.
• Maintaining virtual networking and storage configurations.
• Configuring and managing firewalls (Sophos) including VPN (SSL/IPsec), security policies, and access control.
• Implemented QoS policies on firewalls to optimize bandwidth utilization based on business priorities.
• Administering Google Workspace and Microsoft 365 including user management, security policies, and troubleshooting.
• Performing Microsoft licensing audits and coordinating with vendors to manage license procurement (including Autodesk).
• Monitoring network performance, identifying bottlenecks, and implementing rules to ensure high availability.
• Managing backup operations for critical servers (SVN, Tally, file servers) with automated scripts and offsite monitoring.
• Implementing backup and disaster recovery solutions and ensuring data recovery readiness.
• Introduced cost-effective solutions by implementing GitBucket as an alternative to GitLab.
• Handling asset management, auditing, and lifecycle tracking using Keka.
• Troubleshooting application and connectivity issues, including Roblox testing environments.
• Coordinating with vendors for procurement, upgrades, infrastructure support, and AMC activities.
• Implementing security best practices including endpoint protection, password policies, access controls, and system hardening.
• Managing shared drives, user permissions, and enforcing data security policies.
• Performing patch management, firmware upgrades, and proactive system health monitoring.
• Providing Level 2/Level 3 technical support for infrastructure, server, network, and endpoint-related issues.
• Preparing technical planning, server architecture, configuration standards, implementation steps, and system documentation.
• Collaborating with internal teams and external vendors for infrastructure upgrades, migrations, and continuous improvement.
• Maintaining system documentation, configuration records, asset information, and IT audit records.
• Automating routine administrative and backup tasks using PowerShell, Python, and batch scripting.
• Conducted cybersecurity awareness training sessions for employees and promoted security best practices across the organization.
• Installing, configuring, and maintaining Linux operating systems.
• Performing basic Linux administration and troubleshooting.
• Managing basic users, permissions, software updates, and system resources.
• Troubleshooting basic Linux system, network, and connectivity issues.

System Administrator at Pride Purple (2023-03 – 2023-09)

• Managed day-to-day IT infrastructure including desktops, laptops, printers, and biometric systems.
• Provided L2 support, resolving hardware, software, and network-related issues.
• Configured and troubleshot MS Outlook (POP, IMAP, SMTP) and Microsoft 365 accounts.
• Administered Active Directory, user accounts, permissions, and shared resources.
• Monitored network connectivity (LAN, DHCP) and performed troubleshooting.
• Managed and supported servers including Tally server and ERP applications.
• Performed backup operations and ensured data recovery readiness.
• Maintained IT asset inventory and generated audit reports.
• Coordinated with vendors for hardware procurement and repairs.
• Implemented security practices including antivirus management and system hardening.

System Administrator at Shro System Pvt. Ltd. (2019-12 – 2023-03)

• Managed Windows Server environments (2008–2019) including Active Directory, DNS, and Group Policy.
• Administered virtualization platforms (VMware, Hyper-V) for resource utilization.
• Configured and maintained firewall systems (Sophos, WatchGuard) and VPN policies.
• Implemented and monitored backup solutions using Commvault and LTO Tape Drives.
• Managed network infrastructure including LAN/WAN and VLAN configuration.
• Handled user access control, shared drives, and permission management.
• Maintained and monitored servers, storage (SAN/NAS), and network devices.
• Performed patch management, firmware upgrades, and system health monitoring.
• Automated routine administrative tasks using PowerShell scripting.
• Provided L2/L3 support for critical issues and ensured minimal downtime.
• Coordinated with vendors for hardware procurement and AMC resolution.
• Ensured implementation of security policies including endpoint protection.

Desktop Support Engineer at Team Network and Security Solutions (2018-01 – 2019-06)

• Performed installation and troubleshooting of hardware and software for end users.
• Managed desktop, laptop, and printer maintenance.
• Installed and maintained antivirus solutions (Quick Heal, Seqrite).
• Configured and troubleshot printers and scanners across the network.
• Handled MS Outlook configuration and troubleshooting.
• Diagnosed and resolved network issues (LAN, DHCP, connectivity).
• Assisted in VMware and Hyper-V installation and basic configuration.
• Managed user permissions and network shared folders.
• Installed and supported Windows Server and Active Directory setup.
• Managed biometric systems and backup operations (NAS to HDD).

IT / Desktop Support Engineer at Bill Trace Infotech Pvt Ltd (2016-09 – 2018-12)

• Managed IT asset procurement based on customer requirements.
• Performed system setup, OS installation, and configuration (Windows & Linux).
• Provided desktop support for hardware, software, and peripheral devices.
• Installed, configured, and maintained Billtrace billing software.
• Troubleshoot application-level issues and ensure smooth functionality.
• Handled database-related queries and basic troubleshooting.
• Coordinated with the backend development team for software updates.
• Assisted in testing and validating software changes before deployment.
• Delivered end-user support, resolving tickets and minimizing downtime.
• Maintained documentation of issues, solutions, and system configurations.

Diploma in Computer Science – Shree Santkrupa Institute Of Technology, Ghogaon (2013 – 2016)

HSC – Vishwasrao Naik Mahavidyalaya, Shirala (2011 – 2013)

SSC – Bhairavnath Vidyalaya, Shirasi (2010 – 2011)