Shubham Guru

Customer-focused and motivated individual seeking a voice process role in the BPO industry. Experienced in handling customer interactions related to loan services, including basic query resolution and communication support. Strong communication skills in English, Hindi, and Marathi with the ability to build rapport with customers. Quick learner with a positive attitude and commitment to delivering quality service.

Loan Services Support

• Assisted customers with basic loan-related queries and information
• Handled customer communication and follow-ups
• Maintained records and basic data entry tasks
• Supported team members in daily operations

12th Standard