Shubham Kharat

Hospitality Management graduate with luxury hotel guest service experience, specializing in guest relations, complaint resolution, and VIP handling. Skilled in managing high-volume guest interactions and eager to apply these strengths in airport passenger service and ground crew roles.

Guest Service Associate at Trident BKC, Mumbai (2025-10 – Present)

• Handled dozens of guest interactions daily in a high-pressure luxury environment, maintaining composure and professionalism throughout.
• Resolved the majority of guest complaints promptly, maintaining high satisfaction standards and strengthening guest loyalty.
• Coordinated with Front Office and F&B teams to deliver timely and high-quality service.
• Assisted VIP and corporate clients, contributing to repeat bookings and enhanced guest loyalty.
• Recognized for composure and professionalism in managing guest queries in a fast-paced environment.

Front Desk Assistant at Trade Buzzing (2023 – 2025)

• Managed visitor logs and appointment schedules, ensuring smooth office operations.
• Delivered professional client service in a fast-paced environment.

B.Sc. in Hospitality Studies – Bharati Vidyapeeth College, Mumbai University (2020 – 2023)

H.S.C. – Maharashtra State Board (2020)

S.S.C. – Maharashtra State Board (2018)