Suraj Pipalia

To have a long and successful career in hospitality with a renowned institute.

Taj Santacruz (2022-02 – 2022-05)

Restaurant Manager at Maharaja Restaurant and Bar (2024-01 – 2024-11)

• Looking after day to day operations at the restaurant.
• Co-Ordinating with vendors.
• Handling customers.

Guest Relations Executive at Apollo Hospitals Navi Mumbai (2024-12 – Present)

• Welcomed patients and attendants in the Emergency Department and guided them through registration and treatment processes
• Handled patient registration, demographic verification, and initial documentation
• Managed Aadhaar uploading and medical document collection in hospital systems
• Coordinated with doctors, nurses, admissions, and billing teams for smooth patient flow
• Conducted floor rounds to check patient status, address concerns, and ensure service quality
• Managed crowd flow and crowd management in the Emergency Department to maintain order and reduce waiting-time confusion
• Provided timely updates to patient families as per hospital protocol
• Performed patient calling for follow-ups, confirmations, and information sharing
• Completed data entry, data editing, and record maintenance in HIS
• Uploaded patient documents and ensured accuracy of records
• Maintained ER logs, trackers, and daily operational reports
• Assisted in bed allocation and admission coordination
• Addressed patient and attendant queries in high-pressure ER environment
• Managed patient movement and prioritized cases based on urgency (as guided by clinical team)
• Supported admissions team for inpatient conversion
• Collaborated with operations team for daily ER workflow
• Maintained confidentiality and compliance with hospital policies

BA-IHTM in Hotel and Institutional Management – ITM - IHM, Navi Mumbai (2023)

BA-IHTM in Hotel and Institutional Management – ITM - IHM, Navi Mumbai (2021 – 2022)

BA-IHTM in Hotel and Institutional Management – ITM - IHM Navi Mumbai (2020 – 2021)

B.Com in Commerce – IDOL (2020 – 2021)

B.Com in Commerce – IDOL (2019 – 2020)

B.Com in Commerce – IDOL (2018 – 2019)

HSC (Sci) in Science – S.K.Somaiya (2011 – 2012)

SSC – SBOA (2009 – 2010)