Shubhi Garg

Results-driven account professional with 5+ years driving renewals, reducing churn, and delivering up to 20x ROAS across digital platforms. Expert in KAM, customer success, and data-led growth strategy across large, high-value portfolios.

Sales Specialist – Enterprise Accounts - Shiprocket Engage 360 - Gurugram

(2026-01)

• Managed monthly brand budgets up to ₹4L, achieving ROAS of up to 20x on select campaigns
• Built quarterly growth strategies by analyzing AOV, open rates, and audience segments to optimize performance
• Identified and executed cross-sell/up-sell opportunities to grow CLV across enterprise accounts

Key Account Management (Sales) - WedMeGood - Gurugram

(2024-03 - 2026-02)

• Maintained renewal rates of 60–80% and reduced annual churn by 40–45% across 80+ accounts (ACV ₹3L+)
• Led QBRs and EBRs to re-validate KPIs, align roadmaps, and resolve blockers with senior stakeholders
• Coordinated cross-functionally with product and support teams to drive account-level improvements

Customer Success Manager - Even Healthcare - Bengaluru

(2022-10 - 2023-07)

• Managed end-to-end client portfolios, tracking adoption and usage patterns to drive retention and satisfaction
• Partnered with internal teams to resolve client issues and convert feedback into actionable product insights
• Monitored account health metrics to proactively flag and address risk ahead of renewal cycles

Business Development Executive - The Weaver - Mumbai

(2020-12 - 2022-04)

• Drove new revenue through brand partnerships, client relationship management, and new hire onboarding

Industrial Trainee - St. Regis Hotels & Resorts - Mumbai

(2018-11 - 2019-03)

• Delivered premium brand service alongside senior professionals at a global luxury hospitality group

B.Sc - Hospitality & Hotel Administration - IHM Mumbai (2017-07 - 2020-07)

PCM + Computer Sciences - City Montessori School (2016-04 - 2017-05)