Shweta

Dynamic and result-oriented HR & Training Professional with 16 years of overall experience, including 12+ years of relevant experience in Training, Learning Facilitation, Soft Skills, Behavioral Development, and 8+ years of experience in Human Resources, Recruitment, Employee Engagement, Retention, and HR Operations across Academic Institutions, ITES, BPO, Consulting, and Corporate environments. Proven expertise in managing end-to-end HR functions including Recruitment, Employee Engagement, Retention, Orientation, HR Documentation, Policy Implementation, Talent Management, Workforce Coordination, and Training Operations. Strong exposure in designing and delivering impactful training programs focused on Soft Skills, Behavioral Skills, Communication Excellence, Personality Development, Corporate Etiquette, Grooming, Leadership, and Career Readiness.

Skilled in stakeholder management, student mentoring, employee relations, corporate engagement, and people development initiatives. Recognized for driving employability enhancement, strengthening organizational communication, improving workforce productivity, and building industry-ready talent through structured HR and training interventions.

Training & HR Manager – Placements & Corporate Relations at Sapthagiri NPS University (2025-08 – Present)

• Coordinating placement operations, employer engagement, and student workforce readiness initiatives
• Managing stakeholder communication with recruiters, academic departments, and placement teams
• Supporting administrative and HR coordination related to placement and training activities
• Assisting in student mentoring, engagement initiatives, and professional development activities
• Leading institution-wide employability and placement training initiatives across MBA, MCA, CSE, and ISE programs
• Designing structured training frameworks focused on communication, aptitude, behavioral skills, personality development, and corporate readiness
• Conducting training sessions on Soft Skills, Life Skills, Grooming, Interview Skills, Group Discussions, and Corporate Etiquette
• Mentoring students on career planning, confidence building, workplace communication, and leadership development
• Driving placement readiness programs aligned with current industry hiring expectations
• Strengthened corporate outreach by onboarding reputed hiring partners for campus recruitment initiatives
• Improved student employability and interview readiness through structured training interventions
• Enhanced student communication, confidence, and professional grooming standards
• Successfully conducted placement preparation drives resulting in increased student participation and engagement
• Introduced industry-focused behavioral and corporate etiquette training modules aligned with employer expectations

Training Manager at SQUARE Business Services Pvt. Ltd. (2024-01 – 2025-01)

• Managed Recruitment, Employee Engagement, Retention, Orientation, HR Documentation, and HR Operations
• Coordinated onboarding, induction, attendance management, and employee lifecycle activities
• Supported implementation of HR policies, workforce planning, employee relations, and compliance processes
• Managed employee records, HR coordination, and process standardization initiatives
• Led enterprise-wide training initiatives aligned with organizational performance and business goals
• Conducted Training Need Identification (TNI) and competency gap analysis across departments
• Delivered training programs on communication, behavioral skills, customer service, grooming, sales communication, and professional etiquette
• Led behavioral coaching, performance improvement initiatives, and employee development sessions
• Managed training calendars, employee engagement activities, and performance coaching initiatives
• Improved employee engagement and retention through structured HR and training interventions
• Successfully streamlined onboarding and orientation processes improving employee integration experience
• Strengthened HR operations through organized documentation and process standardization
• Enhanced workforce communication and behavioral effectiveness through targeted training initiatives
• Improved employee participation and productivity through structured training roadmaps and engagement programs
• Conducted multiple successful training interventions focused on communication excellence and customer interaction

Senior Training Lead – Soft Skills & Sales at Conneqt Business Solutions (2023-01 – 2024-01)

• Supported onboarding, employee engagement initiatives, and orientation activities
• Assisted in implementation of employee behavioral standards and team coordination initiatives
• Coordinated with operations teams for workforce training and employee development activities
• Established and led the Soft Skills & Communication Training vertical
• Delivered training programs in customer service, sales communication, personality development, behavioral skills, and professional etiquette
• Conducted behavioral coaching and performance enhancement sessions for sales and customer service teams
• Mentored and managed trainers to ensure quality training delivery and employee performance improvement
• Developed training modules and communication enhancement programs across teams
• Improved customer interaction quality and sales communication effectiveness through targeted interventions
• Enhanced employee engagement and team productivity through coaching and mentoring initiatives
• Strengthened onboarding and orientation experience for newly hired employees
• Developed impactful training modules improving employee confidence and communication standards
• Recognized for delivering high-impact behavioral and communication training programs

Assistant Human Resources Manager at Oswin Creative Ignite Pvt. Ltd. (2019-01 – 2022-01)

• Managed end-to-end recruitment including sourcing, screening, interviewing, onboarding, and employee coordination
• Handled HR operations, employee engagement activities, attendance management, and HR documentation
• Supported HRMS administration, payroll coordination, joining formalities, and employee lifecycle management
• Assisted in implementation of HR policies, employee welfare initiatives, and retention strategies
• Coordinated orientation and induction programs for new employees
• Maintained employee records, compliance documentation, and HR reports
• Addressed employee queries and supported internal communication initiatives
• Established and led the Soft Skills & Communication Training vertical
• Delivered training programs in customer service, sales communication, personality development, behavioral skills, and professional etiquette
• Conducted behavioral coaching and performance enhancement sessions for sales and customer service teams
• Mentored and managed trainers to ensure quality training delivery and employee performance improvement
• Developed training modules and communication enhancement programs across teams
• Streamlined recruitment and onboarding processes improving hiring efficiency
• Improved employee engagement and retention through HR coordination and employee support initiatives
• Strengthened HR documentation and workforce management processes
• Successfully managed employee lifecycle coordination and HR operational activities
• Improved customer interaction quality and sales communication effectiveness through targeted interventions
• Enhanced employee engagement and team productivity through coaching and mentoring initiatives
• Strengthened onboarding and orientation experience for newly hired employees
• Developed impactful training modules improving employee confidence and communication standards
• Recognized for delivering high-impact behavioral and communication training programs

Senior Human Resources Generalist at Genesis HR Services (2017-01 – 2019-01)

• Managed recruitment operations for multiple clients across diverse industries
• Developed recruitment strategies aligned with workforce planning and client requirements
• Built strong talent pipelines through sourcing, screening, interviewing, and coordination activities
• Conducted recruiter training and mentoring sessions to improve hiring quality and communication effectiveness
• Coordinated with clients regarding hiring requirements, workforce planning, and recruitment timelines
• Managed employee documentation, candidate engagement, and hiring coordination processes
• Successfully closed critical hiring positions within challenging timelines
• Improved recruitment quality through structured sourcing and screening methodologies
• Strengthened client relationships through effective coordination and service delivery
• Mentored recruitment teams on communication, stakeholder management, and hiring practices

Business Process Lead at Tata Consultancy Services (TCS) (2012-01 – 2017-01)

• Managed operations across APAC and EMEA regions ensuring process efficiency and service delivery excellence
• Conducted internal process training, communication sessions, and team coordination activities
• Led operational excellence and process improvement initiatives across teams
• Supported employee performance monitoring, reporting, and process documentation activities
• Coordinated with internal stakeholders for workforce management and operational support
• Delivered business reports, analytics, and performance updates to leadership teams
• Improved operational efficiency through process optimization initiatives
• Successfully managed cross-functional coordination across international teams
• Contributed toward process standardization and quality improvement initiatives
• Recognized for leadership, communication, client handling, and team coordination capabilities

Optimiser at Convergys

• Delivered high-quality customer service and operational support
• Maintained strong communication and customer satisfaction standards
• Developed expertise in customer engagement, communication, and problem-solving
• Built strong foundation in service delivery, process coordination, and customer handling

Freelance Trainer – Soft Skills & Placement Training at Freelance Consulting Assignments

• Conducted freelance training programs for colleges, institutions, and corporate teams
• Delivered sessions on Soft Skills, Behavioral Skills, Personality Development, Communication Skills, Corporate Etiquette, Grooming, and Leadership
• Facilitated Placement Readiness Programs including Resume Building, Group Discussions, Mock Interviews, and Interview Preparation
• Mentored students and professionals on confidence building, workplace communication, and career readiness
• Designed customized training content aligned with organizational and employability requirements
• Successfully trained students and working professionals across academic and corporate environments
• Improved participant communication, confidence, and interview readiness through structured training interventions
• Received positive feedback and repeat opportunities for training and mentoring assignments
• Developed strong expertise in learner engagement, mentoring, and people development initiatives

Bachelor of Science in B.Sc. – Nagpur University