Shweta Mallad

Experienced and detail-oriented Database Administrator with over 4 years of hands-on expertise in MongoDB administration, including production support, installation, configuration, and performance tuning in enterprise environments. Proven track record in managing version upgrades (MongoDB 5.x to 8.x), implementing backup and recovery strategies, and enforcing secure access controls. Skilled in capacity planning, space management, and query optimization to ensure high availability and performance.

Proficient in multi-cluster environment management, CRUD operations, and tools such as MongoDB Atlas, Mongo Shell, and Mongo Compass. Familiar with PostgreSQL, AWS (RDS, EC2), and Redis, with working knowledge of ITIL processes including Incident, Problem, and Change Management. Adept at supporting production, development, and test environments, managing incident queues, and ensuring SLA compliance.

Strong analytical and organizational skills with a commitment to continuous learning and operational excellence.

Systems Engineer - Infosys - Bengaluru Karnataka

(2021-11)

• Administered and supported MongoDB databases across production, development, UAT, and testing environments, ensuring high availability and performance.
• Installed, configured, and secured MongoDB instances, optimizing performance and implementing access control policies for data protection.
• Led successful version upgrades from MongoDB 5.x to 6.x and 7.x to 8.x across multiple platforms with minimal downtime.
• Designed and executed backup and recovery strategies using mongodump and mongorestore, supporting multi-cluster configurations.
• Monitored database health, performed log analysis, and resolved disk space issues to maintain system stability.
• Conducted CRUD operations, capacity planning, and performance tuning based on business and application requirements.
• Collaborated with cross-functional teams to troubleshoot issues, manage incidents, and ensure SLA adherence.
• Utilized tools such as MongoDB Atlas, Mongo Shell, and Mongo Compass for monitoring and administration.
• Applied ITIL practices in Incident, Problem, Change, Release, Configuration, and Service Level Management.
• Gained hands-on experience with PostgreSQL, AWS, and began learning Redis to expand database expertise.
• Recognized for strong team collaboration, knowledge sharing, and a proactive approach to continuous learning.
• Monitor and maintain MongoDB databases across production, development, and testing environments using MongoDB Atlas and Compass.
• Perform regular backups and recovery operations using mongodump and mongorestore, ensuring data integrity and availability.
• Troubleshoot performance issues, optimize queries, and manage disk space to maintain system health and responsiveness.
• Implement access controls, manage user roles, and ensure database security in compliance with organizational policies.
• Handle incidents, changes, and problem tickets via ServiceNow and JIRA, following ITIL best practices for operational excellence.

Bachelor of Science (B.Sc) - Karnataka University (2018 - 2021)