Shwetha Baliga

Dynamic professional with extensive experience at Oracle India Pvt Ltd, excelling in deal structuring and negotiation. Proven leadership in managing cross-functional teams, enhancing operational efficiency, and delivering impactful marketing campaigns. Skilled in Oracle R12 and strategic planning, with strong analytical abilities and a commitment to achieving results.

Lead Deal Specialist - Oracle India Pvt Ltd

(2025-10 - 2026-06)

• Managed end-to-end commercial deal lifecycle from intake to closure, ensuring thorough evaluation, deal structuring, and negotiation support.
• Coordinated with cross-functional teams to facilitate timely deal execution, aligning efforts across Sales, Finance, Legal, and Operations.
• Analyzed financial, commercial, and operational aspects of customer deals while maintaining governance and compliance.
• Prepared executive summaries and commercial documentation for leadership review, highlighting key insights and operational impacts.
• Supported stakeholders throughout the deal approval process while ensuring accurate documentation

Lead Accountant - Infosys BPM Ltd

(2024-02 - 2024-07)

• Led a team of 22 associates, ensuring SLA adherence, productivity, and quality standards.
• Prepared operational reports daily, weekly, and monthly for management and client stakeholders to facilitate informed decision-making.
• Enhanced operational efficiency through Root Cause Analysis (RCA), FMEA, process mapping, risk analysis, and continuous improvement initiatives, contributing to streamlined processes.
• Collaborated with internal stakeholders to resolve operational issues, leading to improved service delivery.

Marketing Lead - Rishi Enterprises

(2023-07 - 2024-01)

• Facilitated customer engagement initiatives through event coordination and outreach efforts to strengthen community connections, and operational planning
• Managed daily marketing operations and engaged with customers to enhance satisfaction.
• Coordinated with internal teams to ensure effective delivery of customer service.

Account Manager - Oracle India Pvt Ltd

(2015-03 - 2023-06)

• Functioned as a proactive Account Manager, overseeing influential campaigns for renowned brands such as Land's End, Comcast, Ascena, CVS, Levi's, A&F, and Mac
• Served as the primary point of coordination between customers and cross-functional teams, ensuring timely execution of customer requests
• Managed enterprise customer accounts across the US region, supporting successful delivery of email marketing campaigns for leading global brands including Land's End, Comcast, Ascena, CVS, Levi's, Abercrombie & Fitch, and Macy's
• Managed end-to-end campaign execution using Oracle Responsys while maintaining operational accuracy and meeting delivery timelines.
• Worked closely with campaign specialists, quality assurance, creative teams, and monitoring teams to deliver high-quality customer experiences
• Gathered customer requirements and coordinated with internal stakeholders to resolve operational issues, enhancing service delivery.
• Supported Quote-to-Cash operations, ensuring seamless order management, contract management, and licensing support to facilitate customer satisfaction.
• Partnered with Customer Success Managers, Sales teams, and regional stakeholders to support contract renewals and forecasting activities
• Mentored new team members and conducted audits to uphold operational quality standards, fostering a culture of continuous improvement.

Executive Post Graduation - Business Administration and General Management - IIM Calcutta (2020-12)

Post Graduate Diploma In Management - Management - IGNOU (2017-12)

Post Graduate Diploma In Human Resource Management - Human Resource Management - IGNOU (2017-12)

MBA - Business Administration - IGNOU University (2017-12)

B.Com.

• Commerce - Mangalore University (2010-12)