Shwetha Shree

Dynamic Technical Project Manager with 8+ years of progressive experience across product-based and SaaS environments. Proven ability to drive end-to-end project delivery with a strong foundation in business analysis, Agile methodologies, and cross-functional team leadership. Adept at managing escalations, coordinating releases, and translating complex technical requirements into actionable outcomes.

Successfully engaged with clients across India, UAE, Kenya, Sri Lanka, and Malaysia — consistently delivering within scope, on time, and aligned to business objectives.

Senior Associate – Implementation Project Manager at BDO India LLP (2024-05 – Present)

Led the implementation of tailored client solutions within enterprise environments, overseeing end-to-end system integration to ensure smooth deployments and on-time go-lives.

• Designed and executed comprehensive testing scenarios — including application sanity checks, functional validation, and integration testing — to verify solution stability prior to production rollout.
• Built and deployed secure data exchange workflows leveraging REST APIs and SFTP protocols, streamlining automated data transfer between client and internal platforms.
• Used Windows PowerShell scripting to validate and troubleshoot automated email trigger workflows, strengthening reliability of communication pipelines.
• Owned project tracking across all phases — maintaining detailed Excel-based dashboards to provide real-time visibility into client deliverables, milestones, and team accountability.
• Led on-site delivery in Malaysia, partnering with local cross-functional teams to execute E-Invoicing implementations for key enterprise clients, completing engagements within agreed timelines.

Scrum Master & Senior Product Specialist at EasyEcom Private Limited (2021-12 – 2024-03)

Facilitated all Agile ceremonies — sprint planning, daily stand-ups, and retrospectives — fostering a culture of continuous improvement and keeping cross-functional teams aligned on delivery goals.

• Coached and mentored team members on Agile best practices; partnered with Product Owners on backlog grooming and prioritisation, leveraging delivery metrics to drive sprint efficiency.
• Served as the primary escalation point for complex product issues — leading root cause investigations, coordinating resolutions across teams, and delivering client demos and hands-on training.
• Conducted targeted market research and analysed customer feedback to inform the product roadmap, directly influencing feature prioritisation and scalability improvements.
• Managed release documentation and maintained a centralised Confluence knowledge repository, enabling consistent onboarding and seamless knowledge transfer across internal and client-facing teams.

Technical Support Engineer – L2 at Craft Silicon Private Limited (2021-01 – 2021-12)

Delivered Level-2 technical support for Craft Silicon's product suite — conducting software testing, diagnosing operational failures through SQL analysis, and engineering targeted fixes that met client-specific requirements.

• Authored detailed Root Cause Analysis (RCA) reports for recurring production issues, collaborating with development teams on permanent resolutions and supporting customised solution deployments within client environments.

Enterprise Support Engineer at Tally Solution Private Limited (2017-09 – 2020-08)

Provided comprehensive technical support for the Tally ERP platform across a diverse portfolio of partners and enterprise clients — diagnosing application failures, deploying SQL-driven fixes, and minimising operational downtime.

• Proactively tracked and analysed recurring issue patterns, producing structured defect reports that equipped the supervisory team with actionable insights and contributed to product stability improvements.

B.E. in Computer Science – Visvesvaraya Technological University, Bengaluru (2017)