Shyam Dharan

I possess over six plus years of professional experience. Having 3+ years of experience in Store keeper. I have experience in call management, ensuring effective communication and support for clients and team members. Good understanding of how to use GitHub actions. Experienced in configuration management with software provisioning tool.

Good understanding with Softwares such as: Ms Excel, Ms Word, Powerpoint, GitHub Actions. I'm a beginner in Photoshop and Adobe Illustrator.

Good understanding with Languages: HTML, CSS, JAVA SCRIPT. Good Knowledge in installing softwares and windows operating system

System operator - Ostrich Pharmaceuticals - Bhavani, Tamilnadu

(2025-03 - 2026-06)

• Monitor and manage daily computer operations.
• Ensure all systems function efficiently without interruptions.
• Ensure data accuracy and confidentiality.
• Prepare daily, weekly, or monthly system and operational reports.
• Assist with appointment scheduling systems, billing software, laboratory information systems, and pharmacy management systems.
• Conducted regular stock checking and maintained accurate inventory records in Microsoft Excel.
• Updated stock movements, monitored inventory levels, and prepared inventory reports.

Front desk Admin - Ion Private Limited - Erode, Tamilnadu

(2022-11 - 2025-01)

Environment: Ms Word, Ms Excel, Adobe Pdf, STECH(CRM),All Deals (Caller Details and Complaints)

• Handling outgoing calls to follow up with clients and provide updates on their queries or issues.
• Effectively managing call communications by promptly and professionally answering all incoming calls, addressing inquiries, and routing them to the appropriate departments.
• Offering guidance on product usage and installation procedures.
• Assisting with scheduling meetings and organizing office events.
• Performing data entry, documentation, and basic clerical tasks.
• Diagnosing and resolving technical issues related to operating systems and applications.
• Conducting installations, configurations, and upgrades of desktop systems and software.
• Respond to basic inquiries from clients or employees and escalate complex issues to the appropriate departments.

Store Keeper Cum Desktop Engineer - Alutechs Aluminum System And Technologies - Riyadh, Saudi Arabia

(2019-03 - 2022-04)

Environment: Alutechs Stock Inventory Software, Microsoft Word, Excel, Network Cable Troubleshooting

• Monitoring stock levels and initiating procurement processes.
• Implementing inventory control measures to minimize loss.
• Preparing materials for production, including picking, packing, and issuing to the manufacturing team.
• Communicating inventory status to stakeholders and adhering to health and safety protocols.

Jr.Desktop Engineer - CMS IT Services - Chennai, Tamil Nadu

(2018-02 - 2019-02)

• Offering technical assistance for hardware, software, and network issues.
• Assisting with the setup and configuration of desktop computers and software applications.
• Conducting routine maintenance and upgrades on hardware.
• Implementing security measures to protect systems from malware and unauthorized access.
• Maintaining accurate records of hardware and software assets.

B.Tech - Information Technology - JKKN College of Engineering & Technology (2017)

HSC - Computer Science - Govt. Boys Higher Secondary School (Bhavani) (2013)

SSLC - Science - Govt. Boys Higher Secondary School (2011)