Shyam Kswami

Accomplished accounts receivable & payable specialist with high degree of professionalism and strong problem resolution capabilities. Maintains 100% accuracy in processing invoices. Total experience of 9 years in driving smooth and efficient functions of accounts receivable and payable process.

July 2023 –

Genpact India Pvt. Ltd. Accounts Payable Analyst (Region: US)

Attending KT sessions and creating SOPs for the process.

Attending process review and improvement calls with manager.

Verify invoice against purchase order and ensure goods /services were issued before issuing payment to vendor.

Receiving and validating of invoices.

Parking of PO driven and Misc. invoices in SAP and sending out to payment approval.

Verifying the approved invoice signature with SAP approver name.

Posting the invoice for payment run.

Verifying the ERS invoices goods receipt and delivery is completed and move it to specific team for handling.

Verifying the invoices with PO for pricing error and contacting buyer for price discrepancies.

Doing credit adjustment/reversal of invoices as per requirements.

March 2022- June 2023

Genpact India Pvt. Ltd. Collection Specialist, Bangalore (Region: US)

Monitor accounts to identify outstanding debts.

Handling of agency portfolios as per the aging.

Doing payment follow up for the overdue.

Doing reconciliation of accounts for unapplied payments.

Working on paid ERP system for assigned work ques.

Accessing bank portals for remittance in case of misapplied payments.

Processing credit card payments.

Updating ACH payment in ERP system as per the remittance email received from client.

Working on customer short paid report, validating and creating credit adjustment as required.

Validating dispute email received and send it to respective teams for proper handling.

Attending weekly calls with clients regards non movement accounts.

Sending invoices and doing payment follow-ups for 60,90- & 120- days aging.

Working on daily email ques and provide information as per customer request.

Support-month-end/closing activities timely and in accordance to requirements and guidelines.

Timely communication with regional & local AR teams/business function as required

August 2019 – February 2022

Koch Industries – Collections Specialist, Bangalore

Regions handled (APAC, EUR, US)

Analyze customer accounts and provide forecasting to determine appropriate credit limits for customers.

Provide ad-hoc reporting on strategic customers and present findings to upper management.

Responsible for reviewing customer payment behavior and taking appropriate action linked to the analysis.

Work closely with different departments within the order to cash cycle, along with customers to ensure accounts are accurate and up to date.

Collection agency project lead-Assess the benefits of using collection agency to collect on old balances and communicating results to the business.

Handling all collections and dispute portfolio.

Sending collection dunning letter to the customers and following up with them for invoice payments and interacting with sales if customer non-responsive or if there is some dispute.

Uploading invoices in customer portal to get payments on time.

Scheduling meetings with internal and external stakeholders.

Monitor $5+ millions of collections portfolio and working on complex accounts with minimal TAT.

Interacting with external and internal clients through telephone and weekly con- calls and via emails regarding billing queries,

invoice related issues and also collecting on outstanding invoices.

Following up with clients for payments status, thorough researching of customer’s purchase orders and ordering documents, recognizing invoicing errors and submitting for Credit

Memo and Re-bill and also helping the team to achieve their target.

Mentoring the newcomers to impart skill transfer and best practices during their On-Job Training Process.

Solving the customer dispute issues.

Handling credit block customers.

September 2014 – August 2019

Art Legends – Accountant (AR, AP, Billing), Calicut, Kerala

• Receive and review invoices from vendors for accuracy and completeness.
• Code and enter invoices into the accounting system.
• Ensure proper authorization and documentation for each invoice. • Prepare and process electronic or paper payments.
• Ensure timely and accurate disbursement of payments.
• Reconcile payments with invoices and maintain accurate payment records.
• Communicate with vendors regarding invoice issues, discrepancies, and payment inquiries.
• Verify and update vendor information as needed.
• Reconcile employee expense reports, ensuring compliance with company policies.
• Process and reimburse employee expenses in a timely manner. • Maintain organized and accurate records of all accounts payable transactions.
• File and archive invoices, receipts, and related documentation. • Assist in the month-end closing process by reconciling accounts payable & receivable transactions.
• Prepare reports and summaries for management as required.
• Prepare and generate accurate invoices for products or services rendered.
• Ensure that all billing information is complete and complies with company policies and customer requirements.
• Enter billing data into the accounting system or billing software accurately and in a timely manner.
• Verify the accuracy of billing information, such as product codes,

quantities, prices, and customer details.

• Communicate with customers regarding billing issues,

discrepancies, and inquiries.

• Provide excellent customer service by addressing customer concerns and resolving billing-related problems.
• Collaborate with sales and contract management teams to clarify any discrepancies.
• Verify pricing and contract terms to ensure accurate billing.
• Reconcile payments received with the invoiced amounts.
• Process customer payments and apply them accurately to the corresponding accounts.
• Reconcile billing records with general ledger accounts.
• Monitor customer credit limits and work with credit control teams to address credit-related issues.
• Generate and analyze billing reports for management review. • Collaborate with other departments, such as sales, customer service, and finance, to resolve billing-related issues and improve processes.
• Receive and record customer payments in the accounting system. • Apply payments to customer accounts and reconcile discrepancies. • Communicate with customers regarding outstanding balances,

payment discrepancies, and inquiries.

• Provide excellent customer service by addressing customer concerns and resolving issues related to accounts receivable.

MBA

MES College of Engineering Kuttippuram, Kerala. October 2017

B. Com: Computer Applications

Mahatma Gandhi

University Centre, Thirurangadi, Kerala, April 2010

HSE: Commerce

UHHSS, Chaliyam, Kerala, March 2006

High School Diploma

UHHSS, Chaliyam, Kerala, March 2004