Shyam Kumar

Telecommunications & IT Infrastructure Professional with 5+ years of combined experience in India and New Zealand, including 4.7+ years of New Zealand fibre and telecommunications experience across fibre network deployment, FTTH/access networks, site surveys, fibre splicing, OTDR testing, network fault diagnosis and restoration, Central Office operations, active telecommunications equipment and customer-premises installations. Experienced in interpreting engineering drawings and network plans, assessing existing network configurations, planning practical fibre routes, performing fibre testing and preparing technical documentation. Strong hands-on background in fibre installation, micro-duct, Ribbonet jointing, fibre blowing/hauling, crosspatching and customer connectivity.

Also experienced in IT infrastructure and production support, AIX/Linux environments, system monitoring, incident management and troubleshooting.

Senior Associate Consultant | IT Infrastructure & Production Support - INFOSYS LIMITED - Hyderabad, India

(2023-06 - 2024-08)

• Provided 24×7 IT infrastructure and production support in an enterprise environment, ensuring system availability and operational stability.
• Monitored system availability, performance, alerts and critical infrastructure components using enterprise monitoring tools.
• Supported AIX/Linux server environments, performing routine system health checks, troubleshooting and operational activities.
• Investigated infrastructure alerts, system errors and performance issues, coordinating with relevant technical teams for resolution.
• Performed file-system, disk-space, CPU, memory and system-resource checks to identify infrastructure and performance-related issues.
• Supported planned maintenance activities, system restarts, application/service checks and infrastructure changes according to approved procedures.
• Handled production incidents and service requests, ensuring timely investigation, resolution and escalation based on priority and business impact.
• Followed Incident, Change and Problem Management processes and adhered to defined SLA, escalation and operational procedures.
• Performed post-maintenance validation and system health checks to confirm successful completion of infrastructure activities.
• Maintained incident records, operational documentation, troubleshooting notes and shift handover information to support effective knowledge transfer.
• Participated in shift handovers and daily operational activities, communicating outstanding incidents, system status and planned infrastructure activities.
• Followed standard operating procedures (SOPs), runbooks and IT service-management practices while performing production support activities.

Telecommunication Lead Technician - Intec Comms Limited - Auckland, New Zealand

(2018-03 - 2020-11)

• Performed fibre-optic splicing, testing and fault diagnosis for telecommunications and access-network infrastructure.
• Conducted OTDR and Light Source & Power Meter testing to identify fibre faults, verify link performance and support network commissioning and restoration.
• Tested single-mode and multi-mode fibre and prepared detailed fibre test results and technical documentation for client submission.
• Conducted site surveys to assess existing network configurations, infrastructure conditions and customer requirements.
• Interpreted telecommunications network plans and engineering drawings to support fibre deployment and route planning.
• Planned practical fibre routes considering network requirements, cost, constructability and environmental factors.
• Diagnosed fibre, network cabling and equipment faults and performed corrective and restoration activities.
• Worked with active telecommunications equipment, low-DC-power systems and Central Office infrastructure.
• Performed Central Office asset monitoring and supported equipment installation, maintenance and operational activities.
• Installed internal and external fibre cabling for telecommunications networks.
• Performed customer cross-patching and fibre connection activities for new customer services.
• Installed fibre connections at customer premises and supported integration/configuration of customer-owned modems and routers.
• Performed micro-duct installation, Ribbonet jointing, fibre hauling/blowing and fibre-optic network deployment.
• Supported network fault investigation from field infrastructure through to customer connectivity.
• Prepared technical documentation, test reports and engineering information for completed work.

Telecommunication Technician - Meteor Telecom and Infrastructure Limited - Auckland, New Zealand

(2016-04 - 2018-02)

• Performed SDU fibre installations under the direction of Lead Technicians.
• Supported fibre deployment and customer connection activities in telecommunications networks.
• Performed OSB tasks for network rectification, corrective works and infrastructure maintenance.
• Assisted with troubleshooting and rectification of fibre/network installation issues.
• Scheduled SDU customer jobs and coordinated field activities.
• Prepared and submitted job-related technical documentation and completion information.
• Followed telecommunications installation, safety and quality procedures during field activities.

Post Graduate Diploma - IT Networking Management - Cornell Institute of Business and Technology (2015-11) New Zealand

B.Tech. - Electronics & Communication Engineering - Jawaharlal Nehru Technological University (2009 - 2013) Hyderabad, India