Shylashree Krishnaraj

My name is Shylashree

Senior Production Specialist at RR Donnelley, India (2008-06 – Present)

Senior Production Specialist with over 17+ years of experience steering high-volume legal document production, quality assurance, and client relations across UK and US ITES/BPO sectors. Subject matter expert in advanced legal word processing, complex document formatting, and workflow automation. Proven track record of managing end-to-end production pipelines, enforcing strict compliance benchmarks, and leading cross-functional teams of up to 17 members to ensure flawless, court-ready deliverables under tight client deadlines.

• End-to-End Workflow Management: Managed daily production activities, coordinated schedules, and allocated resources to ensure seamless delivery and zero missed client deadlines.
• Advanced Document Production: Executed complex formatting, proofreading, and PDF-to-Word conversions for lengthy, high-stakes legal documents.
• Legal Automation Expertise: Generated accurate Tables of Authorities (TOAs), Tables of Contents (TOCs), cross-referencing, multi-level indexing, and document clean-ups following organizational house styles.
• Rigorous Quality Assurance: Enforced corporate quality benchmarks, audited outputs for accuracy, and proactively executed corrective actions to eliminate operational bottlenecks.
• Team Leadership & Mentoring: Led and upskilled a cross-functional team of 17 professionals, driving continuous learning, process adherence, and compliance with information security policies.
• Client & Stakeholder Relations: Maintained fluid communications with global legal clients, delivered project planning frameworks, and managed performance reporting.
• Technical Stack Mastery: Leveraged Microsoft Office 365, Adobe Acrobat, OmniPage, Litera, Citrix, and specialized legal production software to streamline workflows.

BPO Executive at M/s. Force10 Solution (2005-01 – 2006-12)

Managed document conversion, OCR, and digital publishing projects for international clients.

• Converted multilingual books and journals (German, Greek, Hebrew, and Italian) into HTML, XML, and PDF formats for digital publishing projects.
• Performed OCR processing, XML coding, DTD-based tagging, content validation, and quality assurance using ABBYY FineReader and XMetal.
• Managed special character encoding and data conversion for web-based publishing applications, ensuring accuracy and compliance with client specifications.

Front Office Executive at KRLMPCA Association Office (2006-01 – 2007-12)

Managed front office operations, customer interactions, record maintenance, and administrative support while ensuring efficient office coordination.

E-content Processing at Shive Technologies Pvt Ltd (2007-01 – 2008-12)

• Managed document conversion, OCR, XML/SGML publishing, and database projects for international clients.
• Converted multilingual books, journals, directories, and medical content into HTML, XML, SGML, PDF, and database formats.
• Performed OCR processing, XML tagging, DTD validation, data proofing, and quality assurance using ABBYY FineReader, XMetal, and Photoshop.

M.C.A – Madras University, Chennai (2005-01 – 2008-12)

B.C.A – Madras University, Chennai (2001-01 – 2004-12)

P.U.C – Sri Shanthi Vijaya Girls Higher Secondary School, Ooty (1999-01 – 2001-12)

S.S.L.C – Sri Shanthi Vijaya Girls Higher Secondary School, Ooty (1998-01 – 1999-12)