Siddharth Pawar

Results-driven Quality Team Leader with expertise in quality monitoring, process optimization, and data analysis. Proven success in mentoring teams and enhancing compliance to drive impactful client satisfaction.

Quality Analyst / Quality Team Leader - Hamax Business Services - Thone

(2021-04 - 2026-05)

• Supervised nine quality analysts, ensuring adherence to quality standards across various lines of business.
• Conducted client reviews, presenting tailored strategies that improved overall quality metrics.
• Mentored quality analysts, enhancing calibration and audit accuracy to meet client expectations.
• Developed quality monitoring frameworks aligned with client expectations.
• Reduced non-compliance through comprehensive trend analysis and reporting.

Quality Analyst - Quess Connect - Thone

(2019-01 - 2021-03)

• Conducted audits for outbound sales and NPS for HUL/Acko GI.
• Delivered coaching sessions to enhance CSAT and NPS scores.
• Facilitated process transitions and supported onboarding of new clients.

Relationship Manager / Quality Analyst - Aegis Pvt Ltd - Navi Mumbai

(2016-02 - 2019-01)

• Cultivated and managed relationships within Reliance Mutual Fund process to ensure client satisfaction.
• Streamlined processes in client relationship management to enhance overall service delivery.
• Audited outbound and inbound email communications as quality analyst to maintain compliance and improve service quality.
• Conducted audits for chat interactions and service request closures to ensure compliance.

Bachelor Of Science - Information Technology - Caltech Teacher's University (2016-06)

HSC - Rajiv Gandhi Institute Of Management & Technology (2013-04)

SSC - ASP English Convent High School (2011-05)