Siddharth Singh

Experienced and dedicated customer Support Specialist with over 5 years of proven success in providing exceptional customer service across diverse industries. Proficient in managing complex inquiries, resolving issues efficiently, and cultivating strong customer and cultivating strong customer relationships. Adept at navigating challenging situations with professionalism and a solution-oriented approach. Committed to delivering outstanding support and ensuring customer satisfaction.

Guest Service Associate - Marriott International - Lucknow, India

(2017-12 - 2018-07)

Being a hospitality assistant and specialised in making guest relations. Always comes with creative ideas for up selling of my brand.

• Created an atmosphere where people feel welcome and are encouraged to participate without fear of retribution
• Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents
• Maintained open communication with tenants to proactively handle questions and complaints
• Helped to establish community norms and ground rules for open communication and responsible conduct

Customer Sales Associate - Fossil India Pvt Ltd - Lucknow, India

(2019-11 - 2020-06)

• Checked pricing, scanned items, applied discounts, and printed receipts storing up customers
• Provided information on company offerings to promote products and services to customers
• Applied company standards to merchandise placements and presentations
• Adhered to company safety policies regarding floor management and customer interactions

Social Media Manager - POLKER - Remote

(2020-10 - 2021-08)

• Posted regular blog updates regarding Collaborations, Investment & Day To Day updates about the company on their social media channels
• Increased brand awareness through development and implementation of successful public relations campaigns
• Managed editorial calendars and rescheduled PR events and meetings
• Developed and promoted corporate brand, images and identity to media and public
• Cultivated strong corporate image and identity with clear

Community Moderator - FTX - Remote

(2021-11 - 2022-05)

• Created an atmosphere where people feel welcomed
• Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents
• Maintained open communication with tenants to proactively handle questions and complaints
• Helped to establish community norms and ground rules for open communication and responsible conduct

Community Moderator - Sahara Protocol - Remote

(2022-02 - 2022-12)

• Organizing community events, including contests, community calls, and online activities
• Developing plans for community engagement and growth
• Created an atmosphere where people feel welcome and are encouraged to participate without fear of retribution

Social Media Expert - DIFX Technology - Remote

(2022-09 - 2023-09)

• Managing social media and posting regular blogs to gain global attention
• Conducted daily updates to social media profiles to boost company online presence
• Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement
• Identified social media trends and developments to influence PR strategies
• Represented company and brand while responding to social media inquiries

Discord Manager - Grass - Remote

(2023-10 - 2024-06)

• Responsible for managing discord community and make them aware about the Grass innovative approach
• Responsible for solving all open support ticket on discord
• Proven ability to develop and implement creative solutions to complex problems
• Used critical thinking to break down problems, evaluate solutions and make decisions

Intermediate - Rani Laxmi Bai Memorial Sr. Sec. School (2014) Lucknow, India

BHM - Hotel Management - Hemvati Nandan Bahuguna Garhwal University (HNBGU) (2017-10) Dehradun, UK