Sidharth Tamman

To work in an environment that offers me long term accelerated growth where I can effectively contribute my skills as System administrator possessing competent technical skills

Sr. System Administrator - MIT SERVICES

(2022-05 - 2026-05)

Managing Active Directory, cloud environments (AWS/Azure), and server deployments, while ensuring 99.9% system uptime and robust cybersecurity compliances. Client: SM Electronics technologies pvt ltd

Sr. Desktop support Engineer - Adaequare Pvt. Ltd

(2020-11 - 2022-05)

• Handling Online Technical Quires through CA ticketing tool and Live Chat
• Supporting North America, UK, Middle East, Asia specific based Employees for Technical assistance
• Performing Remote End-user troubleshooting
• Troubleshooting Lotus notes and its database related issues
• Troubleshooting Outlook (Exchange) and Lync communicator related issues
• Configuring VPN and Citrix applications (Used for connecting to VPN)
• Hands on experience on Remote Tools such as – WebEx, Lync, and Remote Assistance
• Troubleshooting Network, USB printers and Shared drive related issues
• Troubleshooting MS Office products related issues
• Excellent troubleshooting skills in complex software and hardware problems
• Set up and maintain remote desktop connections through centralized server
• Analyze technical issues reported and prioritize daily tasks
• Resolve the functional and technical errors, provide update patches to the clients on P2P application
• Establish remote desktop connection to install and update business applications
• Develop training manuals for new employees and conduct training sessions
• Research and implement new practices to improve quality of service and organizational efficiency
• Identified the root cause of repetitive technical errors and resolved all errors effectively
• Assisted the clients through e-mail and on telephone as well

B.E - Computer Science Engg - Visveswaraiah Technological University

Diploma - Computer Science Engg - Bangalore University

S.S.L.C - Karnataka Secondary Education Examination Board