Silpa Lekkala

Lead Quality Engineering professional with 11+ years of experience in Manual Testing, Test Automation, API Testing, and AI Quality Engineering across SaaS, Enterprise, and Healthcare domains. Experienced in SDLC, STLC, Agile methodologies, test planning, test strategy, defect management, root cause analysis, release governance, and enterprise application testing. Expertise in Selenium WebDriver, Playwright, Java, REST API Testing, AI workflow validation, and CI/CD practices.

Passionate about driving quality through Shift-Left testing, automation, and cross-functional collaboration.

Senior Software Quality Engineer at ServiceNow (2024-09 – Present)

• Own quality validation, test planning, and test strategy for AI-powered enterprise applications, ensuring release readiness and high-quality software delivery.
• Analyze business requirements and prepare test plans, test strategy, test scenarios, and test cases based on acceptance criteria.
• Design, develop, and maintain Selenium WebDriver automation using Java and Playwright-based automation for AI workflow validation.
• Perform functional, regression, integration, API, end-to-end, accessibility, and compatibility testing for enterprise applications.
• Validate AI and Agentic AI features, including prompt, workflow, and response quality validation.
• Support release governance, production readiness reviews, and release sign-off activities in collaboration with Product, Engineering, and QA stakeholders.
• Participate in defect triage, root cause analysis, and production issue validation to improve software quality.
• Implemented Playwright-based automation for AI workflow validation, leveraging Claude to accelerate script development and improve test automation efficiency.

Senior Software Quality Engineer at Gainsight (2019-02 – 2024-09)

• Collaborated with Product Owners, Developers, QA teams, and stakeholders to ensure successful quarterly releases.
• Designed, developed, and maintained a scalable Selenium WebDriver automation framework using Java, Cucumber BDD, and the Page Object Model (POM) to improve automation maintainability and reusability.
• Contributed to improving automation coverage and reducing manual regression effort through Selenium automation.
• Performed functional, regression, API, integration, and end-to-end testing for enterprise SaaS applications.
• Participated in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Integrated automated regression suites into the CI/CD pipeline to improve release efficiency and quality.
• Tracked defect trends, regression status, and quality metrics to support release planning and continuous quality improvement.

QA Engineer at OSI Systems (2007-07 – 2012-04)

• Performed functional, regression, integration, and system testing for healthcare applications.
• Prepared and executed test cases based on business requirements.
• Logged, tracked, and verified defects using the defect management process.
• Worked closely with developers and business teams to validate application functionality.
• Supported release testing and production validation to ensure software quality

Master of Technology (M.Tech) in Embedded Systems – JNTU Anantapur