Simridhi Seth

I am writing to express my interest in the Operations and Relationship Manager position With hands-on experience in managing preschool operations, academic coordination, parent relationships, teacher scheduling, and overall center management, I believe my skills align strongly with the responsibilities For the past 3+ years, I have been actively involved in running and managing a trusted preschool and daycare setup, ensuring smooth daily operations, curriculum execution, team coordination, parent satisfaction, and student engagement. I am highly organized, proactive, and passionate about creating efficient systems and strong educational relationships.

Center Manager at EuroKids Preschool (2023-01 – Present)

• Manage, supervise and evaluate the performance of the team, ensuring high standards of early childhood education.
• Act as the designated person in charge when the director is unavailable, handling complete center operations.
• Oversee day-to-day school functioning including staff management, classroom quality, and parent communication.
• Handle Events planning and execution, ensuring engaging and meaningful experiences for children and parents.
• Manage Social Media presence, creating awareness, engagement, and brand positioning for the preschool.
• Handle Enquiries & Admissions, guiding parents through the admission process and converting leads effectively.
• Ensure a safe, nurturing, and learning-focused environment for children.
• Maintain strong relationships with parents, staff, and headoffice.

Senior Audit Manager at Whitehat Jr (Online) (2023-12)

• Conducted Internal Audits for Sales Team to ensure compliance with company policies and quality standards.
• Monitored sales processes, identified gaps, and implemented corrective measures to improve performance.
• Responsible for Training new joiners on audit standards, sales quality benchmarks, and company guidelines.
• Prepared Daily, Weekly, and Monthly reports presenting key insights, audit findings, and performance metrics.
• Presented reports to Shareholders and Sales Team Leaders to support decision-making and strategy improvements.
• Coordinated with multiple teams to maintain transparency, accountability, and process efficiency.
• Ensured adherence to internal controls and continuously worked on process improvement initiatives.

Sr. Customer Service Executive at INTELENET Global Services Pvt. Ltd. (Barclays Mortgage & Lending Services) (2014-04 – 2017-10)

• Working as an Under-writer with the Authority to Sanction Mortgage Application.
• Looking after Mortgage applications from Barclay's customer based in United Kingdom.
• Coordination with Barclay's Brokers and Advisors in European countries on emails & calls.
• Within the team appointed by the Team Leader to perform as Floor Walker, to train the new joiner about the process.
• Handling Queue of all the Mortgage Applications received by the process.
• Keeping tab on application of high importance and ensure timely completion of work with accuracy.
• Allocation of work to Agents and ensuring work is completed in given span of time with accuracy.
• To make and send Daily, Weekly, Monthly & Quarterly Work Reports quantifying inflow & outflow of work to all managers of the process and stake holder in the United Kingdom.
• To keep track of all minor & major policies reformation, updating the team on the same and ensure work is being done with the revised norms.
• Solid experience in analyzing financial statements for verifying incoming documents consisting pay-slips, bank statements, Annual Tax Overview, Property Valuation Report.
• Skilled in Discretion of Income & Affordability on Lending Policy.
• Excellent communication, interpersonal and analytical skills, with a high degree of flexibility and resourcefulness.

Bachelor's of Commerce in Commerce