EA / PS To Director - Nature Morte Art Pvt Ltd
(2018-11 - 2021)
- Responsible for managing the calendar
- Interacting with both internal and external management
- Coordinate consultants and executive meetings
- Arrange travel schedule and reservations on regular basis
- Communicate and handle exchange of electronic communications on behalf and discussion with my manager
Fare Executive Assistant - Onkar Infotech Pvt Ltd
(2016-06 - 2017-10)
- Responsible for managing the calendar
- Interacting with both internal and external management
- Coordinate consultants and executive meetings
- Arrange travel schedule and reservations on regular basis
- Communicate and handle exchange of electronic communications on behalf and discussion with my manager
- Fare Pricing and Distribution Analyst, taking care for making rules for particular fare and upload accordingly on Amadeus, Galileo, Saber & World span
Executive Assistant - Raheja Group
(2013-04 - 2016-04)
- Responsible for managing the calendar
- Interacting with both internal and external management
- Communicate and handle exchange of electronic communications on behalf and discussion with my manager
- Prioritize multiple projects on the agenda
- Review and summarize miscellaneous reports and documents; prepare background documents and outgoingmail as/if necessary
- Work closely with the Partners within the bank to coordinate and launch hard copy or email campaigns for consultants, clients and potential clients
EA of Duty Manager - Air Sahara
(2007-03 - 2010-08)
Four year Experience in Customer Services/Hospitality/Airlines Operations and Flight Handling
- Experience in Managing Direct/Indirect Customers Services Team/Passengers
- Put in Place effective Flight Handling Procedures and Strategies, Increasing Productivity and Quality Output
- Highly achievement oriented with an ability to develop effective Strategies
- Good Analytical/Communication/Presentation and Interpersonal Skills
- Responsible for Flight Handling at I.G.I Airport, Terminal- 2 New Delhi
- Customer Services including Delay Handling/Diversions and Flight Disruptions and Denied Boarding
- Ensure that Pre Flight and Post Flight work in order as per Standard of the Airline
- Handling Supervisory Calls, which Involved Customer complaints, Disputes, Unresolved Queries And Special Customer Request
- Maintain Track Of Team And Individual Agents Performance In Terms Of Performance
- Trained a lot of new team members- coached Helped them come up learning curve and meet expectations set for process
- Took care of travel and reimbursement
SR. Customer Service Assistant - Indian Airlines IGI Airport, T-1
(2004-05 - 2007-01)
Two year Experience in Customer Services/Hospitality/Airlines Operations and Flight Handling
- Experience in Managing Direct/Indirect Customers Services Team/Passengers
- Put in Place effective Flight Handling Procedures and Strategies, Increasing Productivity and Quality Output
- Highly achievement oriented with an ability to develop effective Strategies
- Good Analytical/Communication/Presentation and Interpersonal Skills
- Responsible for Flight Handling at I.G.I Airport, Terminal- 1 New Delhi
- Customer Services including Delay Handling/Diversions and Flight Disruptions and Denied Boarding
- Ensure that Pre Flight and Post Flight work in order as per Standard of the Airline
- Handling Supervisory Calls, which Involved Customer complaints, Disputes, Unresolved Queries And Special Customer Request
