Sippy S

To work in an organization which gives me ample opportunities to learn and grow intellectually, providing me an environment where skills are imparted in a novel and interesting manner, which goes a long way in meeting my needs on the professional front.

EA / PS To Director - Nature Morte Art Pvt Ltd

(2018-11 - 2021)

• Responsible for managing the calendar
• Interacting with both internal and external management
• Coordinate consultants and executive meetings
• Arrange travel schedule and reservations on regular basis
• Communicate and handle exchange of electronic communications on behalf and discussion with my manager

Fare Executive Assistant - Onkar Infotech Pvt Ltd

(2016-06 - 2017-10)

• Responsible for managing the calendar
• Interacting with both internal and external management
• Coordinate consultants and executive meetings
• Arrange travel schedule and reservations on regular basis
• Communicate and handle exchange of electronic communications on behalf and discussion with my manager
• Fare Pricing and Distribution Analyst, taking care for making rules for particular fare and upload accordingly on Amadeus, Galileo, Saber & World span

Executive Assistant - Raheja Group

(2013-04 - 2016-04)

• Responsible for managing the calendar
• Interacting with both internal and external management
• Communicate and handle exchange of electronic communications on behalf and discussion with my manager
• Prioritize multiple projects on the agenda
• Review and summarize miscellaneous reports and documents; prepare background documents and outgoingmail as/if necessary
• Work closely with the Partners within the bank to coordinate and launch hard copy or email campaigns for consultants, clients and potential clients

EA of Duty Manager - Air Sahara

(2007-03 - 2010-08)

Four year Experience in Customer Services/Hospitality/Airlines Operations and Flight Handling

• Experience in Managing Direct/Indirect Customers Services Team/Passengers
• Put in Place effective Flight Handling Procedures and Strategies, Increasing Productivity and Quality Output
• Highly achievement oriented with an ability to develop effective Strategies
• Good Analytical/Communication/Presentation and Interpersonal Skills
• Responsible for Flight Handling at I.G.I Airport, Terminal- 2 New Delhi
• Customer Services including Delay Handling/Diversions and Flight Disruptions and Denied Boarding
• Ensure that Pre Flight and Post Flight work in order as per Standard of the Airline
• Handling Supervisory Calls, which Involved Customer complaints, Disputes, Unresolved Queries And Special Customer Request
• Maintain Track Of Team And Individual Agents Performance In Terms Of Performance
• Trained a lot of new team members- coached Helped them come up learning curve and meet expectations set for process
• Took care of travel and reimbursement

SR. Customer Service Assistant - Indian Airlines IGI Airport, T-1

(2004-05 - 2007-01)

Two year Experience in Customer Services/Hospitality/Airlines Operations and Flight Handling

• Experience in Managing Direct/Indirect Customers Services Team/Passengers
• Put in Place effective Flight Handling Procedures and Strategies, Increasing Productivity and Quality Output
• Highly achievement oriented with an ability to develop effective Strategies
• Good Analytical/Communication/Presentation and Interpersonal Skills
• Responsible for Flight Handling at I.G.I Airport, Terminal- 1 New Delhi
• Customer Services including Delay Handling/Diversions and Flight Disruptions and Denied Boarding
• Ensure that Pre Flight and Post Flight work in order as per Standard of the Airline
• Handling Supervisory Calls, which Involved Customer complaints, Disputes, Unresolved Queries And Special Customer Request

Secondary Examination - Secondary Education CBSE Board of DELHI

Sr. Hr. Secondary Examination - Secondary Education CBSE Board of DELHI

B.Com - Algappa University

Masters in Business Administration - Business Administration - Algappa University