Sivakumar V

Experienced IT Support professional with hands-on experience in Desktop Support, ERP software support, hardware and software troubleshooting, Windows installation, printer support, and basic network troubleshooting. Skilled in providing end-user support, resolving ERP application issues, remote support, system maintenance, and IT infrastructure support. knowledge of TCP/IP, DNS, DHCP, VLAN, and Active Directory user management. Certified in CCNA and RHCSA, with ability to support both technical and business application environments effectively.

Desktop Support Engineer | IT Support Engineer at Eastman Exports Global Clothing Pvt. Ltd. (2022-11 – 2025-09)

Relevant Desktop and ERP Software Support Experience

• Provided end-user support for desktops, laptops, printers, and software-related issues
• Installed, configured, and updated Windows operating systems and drivers
• Troubleshot hardware, software, and network connectivity issues
• Assisted users with DNS, DHCP, IP conflicts, and printer connectivity problems
• Supported remote users through remote support tools
• Managed user accounts and routine system maintenance
• Coordinated with internal teams for issue escalation and resolution

Bachelor of Science in Computer Science – Bharathiyar University / Bharathidasan College of Arts and Science, Erode (2018-06)