Smit .

Self-motivated sales professional with hands-on outbound experience across banking, fintech, and technology sales, building self-sourced pipelines through cold calling and emailing and qualifying prospects independently without inbound leads to fall back on. Led a 4-person team at The Federal Bank Ltd, coordinating daily operations alongside client-facing outbound work. Fluent, polished English communicator with a genuine curiosity for how AI tools change day-to-day work; I use Microsoft Copilot daily as part of my current sales role.

NISM Series V-A Certified Mutual Fund Distributor.

Technical Support & Sales Expert (MS Program) at Teleperformance (2025-08 – Present)

• Qualify inbound prospects and guide IT/technology decision-makers through Microsoft's cloud and AI product suite (Copilot, M365), maintaining a 37% conversion rate.
• Conduct outbound follow-up calls to existing customers, complementing inbound qualification to drive upsell and cross-sell conversations.
• Use Microsoft Copilot daily as part of research and workflow, genuinely comfortable building AI into day-to-day sales activity.
• Handle high call volumes and objections with resilience, maintaining a 95%+ Quality Assurance score under target pressure.
• Identify expansion opportunities within existing accounts, cross-selling Surface Pro devices, Xbox, and premium subscriptions across EMEA and North America.

Inside Sales Executive at Prosperr.io (2024-09 – 2025-02)

• Built and worked a self-sourced outbound pipeline via cold calling and emailing with no inbound leads provided, closing at a 25% rate against monthly targets.
• Researched and qualified new prospects independently, identifying who to approach and how before every outreach attempt.
• Tracked pipeline activity, reporting, and quality metrics in HubSpot CRM daily, contributing to a 30% efficiency improvement in team workflow.
• Refined outreach messaging continuously based on prospect objections and feedback, improving close rate over time.

Associate at The Federal Bank Ltd (2020-12 – 2024-08)

• Led a 4-person team as functional team lead, coordinating workload distribution, daily operations, and service delivery for the branch.
• Proactively prospected via outbound calls and in-person networking to grow a branch client base from the ground up, identifying and qualifying prospects for investment and credit products.
• Converted 27% of high-net-worth prospects to new products within their first week through consultative, needs-based outreach.
• Delivered ~8% IRR portfolio growth by researching client needs and matching them to the right products.
• Drove upselling and cross-selling initiatives across credit, banking, and investment products through relationship-led outreach.

Social Media Assistant at Poornima University (2018-01 – 2019-12)

• Created social media content with consistent tone and messaging to grow organic followers.
• Built, implemented, and updated SEO strategies to improve organic reach and visibility.

Bachelor of Business Administration – Poornima University (2017-01 – 2020-12)