Smita Charles

Dedicated coordinator in full-time teaching career. Offer a proven track record of commended performance, teaching middle school and secondary section with a passion for education and an unwavering commitment to optimizing student and school success. Extensive experience in formulating and implementing pedagogy theories, activity-based learning & creating zone of proximal learning. Excellent written, communication, inter personal, liaison and problem-solving skills.

Primary Coordinator - VIBGYOR High

(2020-01)

Coordinator supporting school curriculum development, student performance evaluation, staff support, and administrative operations.

• Assisting in the development and implementation of the school curriculum
• Monitoring and evaluating student performance and providing feedback to teachers and parents
• Providing support to staff members, addressing their concerns, and ensuring a positive work environment. Ensuring compliance with relevant regulations and policies
• Mentoring the teachers
• Maintaining accurate records of student information, attendance, and other relevant data
• Serving as a point of contact for parents, students, and staff, ensuring clear and timely communication
• Planning and coordinating school events, activities, and programs
• Managing and coordinating various school operations
• Ensuring smooth and efficient by overseeing administrative, academic and support services while collaborating with staff administrators

Secondary Teacher - VIBGYOR High

(2015-01 - 2020-12)

Secondary section teacher at VIBGYOR High, which provides dynamic learning environment stimulating holistic development of learners with progressive approach involving innovation, communication, problem solving and teamwork.

• Planning the indoor and outdoor environment to provide a positive and safe learning environment
• Monitoring and reporting on children's development and identifying those with possible learning difficulties, consulting other professionals where appropriate
• Communicating effectively with parents about their children's development
• Dealing creatively and effectively with any problem situations that may arise
• Ensuring that the health and safety of children and staff is maintained at all times, both inside and outside the classroom environment
• Enhance and implement teaching methodologies such as hands on learning activities, games, classroom discussions, documentaries, movies and mind maps
• Assisting in administrative tasks like Academic planner, Reports, extracurricular activities etc
• Managed Competitive Exams from pre- primary section to Grade 10
• Did Proof Reading work for Grade 3 and 4 Social Science
• Handled Curriculum workshops and academic planner

Middle School Teacher - VIBGYOR High

(2012-01 - 2015-12)

Middle school teacher at VIBGYOR High.

Back Office Professional - Wipro BPO

(2005-05 - 2012-05)

US based process - Back Office role handling customer support and service delivery.

• Ensuring customers receive timely and accurate information, solutions, and support
• Adhering to company protocols and best practices to ensure a positive customer experience
• Effectively handling a large volume of calls while maintaining efficiency and quality
• Understanding customer requirements and tailoring solutions accordingly
• Addressing customer concerns and finding appropriate solutions
• Documenting details of interactions, transactions, and inquiries
• Maintaining accurate customer records, including contact information and preferences
• Seeking ways to improve processes and enhance customer experience

M.Ed - Education - Government College, Panvel

B.Ed - Education - Oriental College- Andheri (2012-01)

MSc - Microbiology - K J Somaiya College- Vidya Vihar (2004-01)

BSc - Science - Bhavan's College- Andheri (2002-01)

H.S.C - Bhavan's College- Andheri (1999-01)

S.SC - Gyan Kendra School- Andheri (1997-01)