Smmita Kumary

An MBA in Airline and Airport Management with more than 15+ years of experience in Human Resource, Customer Service with excellent leadership, coordination and communication skills seeking positions in Human Resource, Office Administration, Cargo Management, Terminal Management, International Business or Customer Service.

Principal and Administrative Head - Emirates Institute of Hotel Management - Kaimalappara Adoor, India

(2023-03)

Working as Principal and Administrative Head of Emirates Institute of Management Studies, Kaimalappara Adoor since Mar 2023.

Centre/Administrative Head - Deen Dayal Upadhyaya Grameen Kaushalya Yojana (DDU-GKY) - Manakala, Adoor, India

(2020-03 - 2022-11)

Worked as Centre/Administrative Head of DDU-GKY, Manakala, Adoor

HR Manager and Administration Head - Four Star Hotel Wyte Portico - Adoor, Pathanamthitta Dist. Kerala, India

(2013-04 - 2017-06)

Worked as HR Manager and Administration Head in a reputed Four Star Hotel in Central Travancore called Hotel Wyte Portico, Adoor, Pathanamthitta Dist. Kerala 691523 since April 2013 till June 2017.

• Recruitment and Hiring
• Performance/ Employee Evaluation
• Training and Staff Development
• Compensation and Benefits
• Conducting Monthly and Yearly Review Meeting for Staffs

Senior Executive - Next Education India Pvt. Ltd. - SRM Road, Ernakulam, India

(2011-01 - 2013-01)

Worked as Senior Executive at Next Education India Pvt. Ltd., Kochi from Jan 2011 till Jan 2013. Next Education India Pvt. Ltd. Is a leading IT Company situated at Kochi, Kerala which provides teaching software to CBSE Schools from KG to 12th Std. all over India and manages manufacturing, sales and service. They have braches at Delhi, Mumbai and Hyderabad too.

• Keeping track of bank transactions from different banks relating to payment from schools all over India on daily basis.
• Managing payments to Affiliates.
• Interacting with schools over phone , identifying any payment related issues and taking necessary steps to solve them.
• Managing agreements relating to schools all over India.
• Keeping track of TDS paid on quarterly basis by schools all over India.
• Interacting with our Customer Care Executives in solving issues relating to payment from schools.

Project Study - Chhatrapati Shivaji International Airport - Mumbai, India

(2010-06 - 2010-06)

A study on the Customer Loyalty and their perception towards Emirates SkyCargo.

• To meet the customers and utilize the opportunity in studying the perception towards Emirates SkyCargo.
• For this proper handling and movement of cargo was studies.
• The improvements that require urgent attention has been discussed with customers and they have offered useful proposals which can be given a trail by the company.
• The dangerous goods regulation and live animals regulation were briefed which helped for the better understanding on the sterility of the industry.

Admission Co-ordinator and Front Office Executive - Caarmel Engineering College - Kerala, India

(2007-02 - 2008-07)

• Taking admission in Management Seats at college Trust Office.
• Maintaining records for all incoming and outgoing correspondence including emails.
• Composing and distributing inter-departmental memorandums ensuring timely deliver and receipt of important information.
• Handling calls and scheduling meetings.
• Making travel arrangements.

Project Team Member - Cochin International Airport - Cochin, India

(2009-08 - 2009-08)

A report on Organizational Structure of Cochin International Airport Limited with special reference to Air Cargo Department.

• Measuring customer satisfaction and the impact of customer satisfaction on the revenue.
• Knowing the different functional areas, duties and responsibilities.
• Providing suggestions to increase the level of operations of the Air Cargo Department.

Tele Marketing Executive - GOT Publications - Dubai Media City, Dubai

(2004-01 - 2006-12)

• Talking to the Logistics Managers of all the major Logistics Company at Dubai and marketing magazines called 'Gulf Log'.
• Maintaining a record of the customer database.
• Meeting monthly sales targets.

Customer Service Executive - Reliance Communications - Kerala, India

(2001-12 - 2003-11)

• Interacting with customers and prospects over phone and in person, identifying customer issues and taking necessary steps to resolve them including support over phone.
• Identifying potential opportunities, qualified them and coordinated meetings for the sales team with potential customers.
• Managing the financial, business aspects of the various accounts enabling easier follow-ups with customers and enabling efficient customer support.
• Providing training to new recruits on the company's portfolio of products.

Master of Business Administration (MBA) - Airline and Airport Management - Anna University (2010 - 2010)

Certified E-Com Professional - E-Commerce - Aptech Computers (2001 - 2001)

Bachelor in Arts (B.A) - General Arts - Kerala University (2000 - 2000)