Smriti Agarwal
Data Analyst with foundation in operations and customer support
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About
Data Analyst with a foundation in operations and customer support (3 years in Telecom), recently upskilled through a Data Analytics certification (Physics Wallah, 2026). Skilled in Excel, SQL, Power BI, Python, and visualization tools, with proven ability to analyse data, generate insights, and support decision-making. Seeking opportunities to transition into data analytics roles while leveraging strong communication, stakeholder management, and problem-solving expertise.
Experience
Senior Process Executive at Infosys IBPM (2019-09 – 2022-10)
- Delivered resolutions to customer queries via voice support, achieving a 90% resolution rate in escalations.
- Conducted process training and certifications to maintain team skill levels.
- Coordinated training sessions, identified areas for process improvement, and supported compliance reviews.
- Partnered with project leads on communication, training, and compliance audits.
- Recognized with Extra Mile Award, Spot Awards, and Ramp Awards for exceeding client expectations.
Education
Data Analytics Course in Data Analytics – Physics Wallah (2026)
B.com in Commerce – SDSN College (2017)
ISC – City Montessori School (2014)
ICSE – City Montessori School (2012)
