Sr. Human Resource Manager (India Operations) at Amazon India (2025-03 – 2026-05)
- Managed leadership development programs for Ground Ops leaders across all functions, owning program and content design, branding, facilitator enablement and PAN India execution.
- Led change management of a rebranded global program, collaborating with global product teams to integrate localized metrics and Ops leadership alignment.
- Designed and launched career development program for high-potential leaders by identifying skill gaps, content design, creating personalized learning journeys and external vendor partnership.
- Automated program reporting and impact dashboards using AI workflows, chat agents and web pages to track cascading progress and capability-building milestones for all levels of leadership.
- Spearheaded adoption of all training programs in West by Ops and HR leadership engagement, regional learning roadshows and program level communications and campaigns.
- Conducted annual Learning Needs Analysis (LNA) with regional Ops leaders and site leads to identify capability requirements.
- Published monthly L&D dashboards highlighting regional performance and customization needs to ensure stakeholder alignment.
Associate Director- HRBP Lead (Central Operations and Planning) at Zepto (Kiranakart Technologies Pvt Ltd.) (2024-08 – 2025-03)
- Managed end-to-end employee lifecycle for 1100 employees across Planning and Operation departments.
- Thoroughly analyzed and proposed a dynamic full year engagement strategy for 3P picker/packers to reduce attrition.
- Designed change management plan and budget for Headquarter movement to Bangalore, ensuring seamless execution and maintaining 92% employee satisfaction during the transition.
- Led Annual HR manpower budgeting for Ops function for 2026 with org restructuring, supporting Ops expansion strategy.
- Completed mid-year cycle of performance management of all eligible employees.
- Designed and presented HR dashboards for Org health metrics presented to leadership- DEI, pulse reports, engagement costs.
- Partnered with Talent acquisition team for TA strategy, feedback on agency partnership and Workforce planning and fulfillment.
Manager HR at Clicktech Retail (Amazon Premium Pro Seller) (2023-07 – 2024-07)
- Designed and launched Talent Review framework and identified critical roles, enabling targeted development plans.
- Executed Leadership development programs to drive readiness for critical roles, achieving ~70% readiness.
- Conducted training for IDP creations for employees and coaching conversations for managers.
- Systematically re-designed PMS framework to complement talent review philosophy and created policies for Internal job postings.
- Completed Mid-year and End of Year Performance review cycle for employees.
- Strengthened the Rewards and Recognition framework using the MECE framework, boosting eNPS by 15%.
- Successfully launched campus engagement and hiring guidelines for B-School hiring.
- Finalized HR Annual Budget Planning for 2024, achieving a 27% optimization in cost allocation.
- Launched monthly pulse surveys followed by team huddle connects and action planning with managers and leaders.
- Led talent acquisition for all functions - agency management, ATS tracking, communication rebranding.
- Managed semi-annual HR audit for the organization partnering with Deloitte.
- Created HR policies - Overtime, business travel, code of conduct, leave, dignity at workplace, WFH, Compensation.
- Led HR interventions for India's largest e-commerce retail M&A of Appario Retail, impacting over 450 employees.
- Designed and executed a comprehensive HR due diligence plan, identifying and mitigating risks related to talent, culture, and compliance during the acquisition.
- Developed and implemented integration strategies, including policy harmonization, compensation structures, and benefits comparison to ensure alignment with organizational objectives.
- Managed cross-functional collaboration, partnering with CXOs to address workforce planning, communication, and change management challenges.
- Streamlined talent management processes, including onboarding, role mapping, and retention strategies to support business continuity and employee engagement post-acquisition.
- Championed cultural alignment initiatives, organizing workshops and engagement programs to foster collaboration between legacy teams and newly integrated employees.
- Developed communication frameworks to ensure transparency and consistent messaging throughout the acquisition lifecycle, enhancing trust among stakeholders.
- Thoroughly analyzed and onboarded HRMS tools and vendors for PMS, Rewards, Insurance, Employee Wellness, Gratuity.
- Strategically designed and implemented Performance framework and tool to drive adaptation of PMS within organization.
Manager - HR at BYJU'S (2021-12 – 2023-07)
- Managed end to end employee lifecycle for 280 employees each across Tech and Sales departments.
- Conducted, analyzed, and presented monthly reports on Pulse survey, absenteeism and attrition analysis.
- Conducted pulse connects and reward and recognition events to engage and motivate employees, improving NPS by 15%.
- Conducted lateral hiring for business development across entry level, mid management, and leadership roles.
- Identified gaps in existing perennial HR processes and redesigned them on SAP SuccessFactors.
- Strategically implemented digital shift for performance management from anniversary to annual cycle.
- Systematically performed organization restructuring from functional model to divisional model.
- Executed transition, change management and onboarding of tech department post-acquisition of Whitehat JR.
- Thoroughly planned and executed talent rotation of Hi-Po employees impacted due to restructuring.
- Conducted extensive benchmarking of performance management practices across various organizations.
- Designed absolute rating model and short-term reward strategy based on value framework.
- Implemented performance, potential and criticality matrix to identify key resources and outliers.
- Executed performance management evaluation for mid-year and end of year cycle.
- Revised compensation for business using 3D increment matrix.
- Conducted training need analysis to capture individual development needs, capacity building requirements.
- Designed workflow and policies for Education assistance benefit plan to enable Hi-Po employees.
- Developed assessment mechanism to periodically track the impact of IDP programs on business outcomes.
- Designed and facilitated pre and post onboarding Campus2 Corporate Accelerated program – to enable campus hires.
- Created framework and policies for internal job postings and Job rotation for business.
- Designed retention strategy for Hi-Po employees by strengthening career progression plan, reducing attrition to 7%.
HR Transformation Consultant at IBM India (2020-09 – 2021-12)
- Extensively interacted with clients to evaluate user stories by understanding their core HR and Talent management processes.
- Redesigning talent management and Performance management frameworks for clients.
- Conducted HR systems implementation of Talent and performance management modules on Oracle HCM.
- Proactively coordinated with Oracle team for catering to new service requests raised by client.
- Designed and facilitated content and roadmap for product training of new functional consultants.
System Engineer at Tata Consultancy Services (2014-03 – 2017-01)
- Delivered end to end IT solutions in functional and SAP SCM across Utilities projects.
- Revamped scheduled project activities by creating automation tools reducing 50-man hours /week.
- Negotiated with clients on technical feasibility, time estimation, and tool selection in every production cycle.
- Charted feasible Process Improvement plans on monthly basis to increase internal project efficiency.
