Sneha Kashyap

Dedicated aviation and customer support professional with expertise in resolving customer concerns and building positive relationships. Strong problem-solving and persuasive skills enhance service quality and professionalism. Committed to supporting team members and fostering a collaborative environment.

Personality development trainer - Freelance - Remote, India

(2026-04)

• Developed customized training programs tailored to diverse client needs.
• Provided one-on-one coaching to support individual learning objectives.

Senior Cabin Attendant - InterGlobe Aviation (Indigo)

(2017-06 - 2026-08)

• Enhanced passenger satisfaction by delivering exceptional customer service and ensuring comfort during flights.
• Upheld stringent safety and security standards, ensuring full regulatory compliance.
• Coordinated with cabin crew and flight deck teams to maintain seamless operation.
• Mentored new crew members, fostering professionalism and teamwork.

Customer Service Representative - Concentrix

(2013-12 - 2014-07)

• Resolved customer concerns promptly, contributing to high service satisfaction.
• Established strong relationships through compassionate communication and timely follow-ups.
• Persuaded clients to retain insurance policies through effective communication.
• Communicated regularly with customers to ensure timely insurance premium payments.

Post Graduate Program - Strategy And Leadership - Indian Institute of Management And Technology (2023-06) Ghaziabad

Bachelor of Commerce - Andhra University (2017-03) Visakhapatnam