K.Satish Budhathoki

Experienced BPO professional skilled in multichannel customer support including voice, email, and chat. Proven ability to resolve complex issues and deliver high-quality solutions in fast-paced environments. Strong communication and conflict-resolution skills with technical proficiency in MS Office.

Customer Support Executive at Teleperformance (2024-06 – 2026-03)

• Managed high-volume inbound and outbound calls while maintaining high customer satisfaction scores
• Handled manager-level escalations and resolved difficult customer issues professionally
• Provided fast and accurate support via email and live chat platforms
• Collaborated with team members to meet daily targets and improve service quality

Senior Secondary in Class XII – Nepal Board

Secondary School in Class X – Nepal Board