Sneha Pathak

Finance professional with 4+ years of experience in Accounts Receivable, O2C, billing, and collections, with strong analytical, stakeholder management, and process improvement skills across global operations.

Accounts Receivable Specialist - Genpact

(2024-09)

• Manage a $17M U.S. AR portfolio monitoring outstanding balances, ageing, collections, and payment status.
• Manage the end-to-end AR process, including invoice follow-ups, payment tracking, deduction resolution, and closure of outstanding items.
• Collaborate with business and cross-functional teams to resolve billing disputes, pricing discrepancies, payment-term issues, and account queries.
• Review AR ageing reports to identify overdue balances, collection risks, and recurring issues, and take preventive actions.
• Process write-offs and reversals accurately while maintaining complete supporting documentation.
• Achieved a 12% reduction in DSO through process enhancements, proactive follow-ups, and stakeholder engagement.
• Develop Excel-based dashboards and KPI reports for AR trend analysis and collection performance monitoring.
• Identify recurring billing and deduction issues and support process improvements to reduce errors and improve collection efficiency.

Billing Support Specialist - TaskUs India Pvt Ltd

(2023-08 - 2024-09)

• Handled global billing queries related to past-due balances, credit applications, invoicing discrepancies, and payment issues for B2B e-commerce clients.
• Maintained exceptional performance and ranked #1 on the team scorecard for one year, driven by high accuracy and client satisfaction.

Customer Service Representative - Foundever

(2021-12 - 2023-05)

• Resolved high-volume U.S./Canada client queries related to financial accounts, credit reports, disputes, and identity-related issues.
• Managed account and dispute cases while following data protection requirements.

B.Com.(Hons.) - Commerce - Delhi University (2024-06)

Class XII - S.K.V. (2020-03)

Class X - S.K.V. (2018-03)