Sneha Raman

Accomplished Learning & Development and Banking professional with 9+ years of international experience across corporate training, HR operations, banking operations, customer success, and business operations in India, the United Kingdom(remote), and Colombia(on-site). Recognized for training senior professionals and CXO-level learners in multicultural environments, supporting new-generation banking operations setup, and delivering operational excellence under high-pressure conditions. CAPM-certified professional with expertise in stakeholder coordination, onboarding, training facilitation, compliance, customer engagement, and process execution.

Learning & Development Specialist - Trenser Technology Solutions

(2024-01)

• Designed and delivered structured learning programs improving employee readiness and engagement across teams.
• Facilitated professional skills, communication, and collaboration workshops supporting cross-functional execution.
• Supported onboarding and knowledge transfer initiatives to improve learning consistency and role readiness.
• Enhanced training effectiveness through learner feedback analysis and continuous content optimization.

HR & Operations Assistant - Ace Pro Services - United Kingdom (Remote)

(2022-05 - 2023-11)

• Supported end-to-end HR operations, employee coordination, documentation management, and workflow execution.
• Maintained confidential operational records while supporting distributed teams across international time zones.
• Improved coordination efficiency through proactive communication and structured follow-up mechanisms.

Corporate Trainer - Sunstone Eduversity - Remote

(2021-08 - 2022-08)

• Delivered professional development and workplace-readiness training programs for management learners.
• Designed learner-centric facilitation sessions using assessments, interactive activities, and structured feedback.
• Strengthened learner employability, presentation, and communication capabilities through coaching-driven delivery.

Corporate Trainer - Wall Street English - Colombia (On-site)

(2018-11 - 2022-04)

• Delivered English language and professional communication training to multicultural learners, senior professionals, and business leaders.
• Trained high-profile corporate learners and CXO-level professionals in executive communication, presentation delivery, and workplace interaction.
• Adapted facilitation approaches to varied learning styles and cultural environments, strengthening learner engagement and retention.
• Built a strong reputation for professionalism, communication excellence, and cross-cultural adaptability.

Assistant Operations Manager - ESAF Small Finance Bank

(2019-08 - 2020-10)

• Played a key role in supporting the setup and operational rollout of a new-generation small finance banking environment.
• Managed branch operations, reporting, customer service coordination, and documentation accuracy during growth-stage operations.
• Handled customer escalations and ensured compliance with banking and operational standards.
• Contributed to workflow efficiency, customer experience enhancement, and operational process stabilization.

Accounting Assistant / Head Cashier / Customer Service Representative - Indian Bank

(2014-06 - 2017-08)

• Managed cash handling, transaction processing, and accounting support in a high-volume public-sector banking environment.
• Single-handedly managed demonetisation operations as Head Cashier at Indian Bank, Samastipur, serving a predominantly rural and financially undereducated customer base during one of India's most operationally demanding banking transitions.
• Handled cash exchange, reconciliation, customer queue management, compliance verification, and reporting responsibilities under intense public and regulatory pressure while maintaining exceptional customer service standards.
• Achieved 100% operational and compliance accuracy throughout the demonetisation phase with zero audit deviations, discrepancies, or procedural escalations.
• Recognized for resilience, integrity, operational discipline, and the ability to manage critical banking operations seamlessly during a nationwide financial crisis.

Assistant Executive - Shriram Transport Finance Company Limited

(2013-12 - 2014-05)

• Supported finance operations through documentation handling, customer coordination, and administrative process support.
• Maintained operational accuracy and customer records within a fast-paced financial services environment.

Advanced Program in Digital Banking & Leadership - Digital Banking & Leadership - National Institute of Bank Management (2023 - 2024)

MBA / PGDM - Banking & Finance - Pillai's Institute of Management Studies & Research (2011 - 2013)

B.Com (Hons) - Accounts - Patna Women's College (2007 - 2010)