Snehasish Mohapatra

Seeking a challenging role in hospitality where I can contribute to guest satisfaction, strengthen operational performance, and continue developing my skills.

Duty Manager, promoted as Assistant fr. at Heritage Khirasara Palace (2023-11 – 2026-03)

• Ensure all front office employees adhere to the company's customer service standards
• Train front desk staff in job duties, safety procedures, and company policies
• Resolve customer complaints and problems in a timely and satisfactory manner
• Manage room bookings and reservations
• Prepare and manage the front office budget and expenses
• Maintain records related to staffing, operations, and clientele
• Coordinate with other departments to ensure a smooth stay or visit for guests
• Ensure the front desk presents a professional and positive image of the company
• Generate reports regarding front office operations and services
• Keep abreast of market trends and competitor activity, and make recommendations to senior management
• Managed the AXISROOMS channel manager
• Managed OTA platforms, including Gibbon, MMT, AGODA, TRAVELGURU, and Cleartrip
• Handled group booking details, including rates and meal plans
• Developed seasonal packages for occasions such as Holi and Diwali
• Created brochures and marketing plans for rooms and outlets in coordination with the General Manager
• Managed front office staffing budgets in accordance with management SOPs
• Supervised and coordinated the activities of the front desk staff

Front office Executive at Similipal Forest Resort (2022-04 – 2023-06)

Front Office Senior Supervisor at Mayfair Hotels & Resorts (2021-07 – 2022-04)

Front Office Supervisor at Pramod Hotel and Resort (2017-05 – 2021-12)

Front Office Assistant at Fort Mahodadhi Palace (2015-04 – 2017-03)

Front Office Assistant at Hotel Vijaya International (2014-11 – 2015-03)

Front Office Trainee at VIJAYA INTERNATIONAL (2014-05 – 2014-10)

Bachelor's degree in Hotel Management – Central Institute of Hotel Management and Catering, Utkal University of Culture (2013)

Diploma in Hotel Management & Tourism – NIHMT BBSR (2011)

HSC – Indravati Project High School (2005)