Sohel Dudhwala

To work in an organization which can provide good exposure, the opportunity to learn at every step and can exploit my potential fully and achieve speedy growth and accomplish organizational growth.

Branch Operations and Service Manager - AU SMALL FINANCE BANK

(2026-02)

• Manage Compliance and resolved complaints
• Fortnightly verification of cash and deliverables
• Manage the branch budget and ensure cost effectiveness
• Authorization cash, RTGS/NEFT related transaction
• Managing Re-kyc of the Customer and due diligence
• KYC/AML filtering, Audit reconciliations and Regulatory reporting

Deputy Branch Manager - ICICI BANK LTD

(2023-02)

• Interact with the customers to provide information in response to inquiries about products and services and to handle and resolve complaints
• Fortnightly verification of cash and deliverables
• Managing Compliance of the branch and organization
• Authorization cash, RTGS/NEFT related transaction
• Managing Re-kyc of the Customer and due diligence
• Maintaining NPS of the branch

Branch Relationship Officer -Deputy Manager - AXIS BANK LTD

(2021-09 - 2023-01)

Interact with the customers to provide information in response to inquiries about products and services and to handle and resolve complaints. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

• Authorization cash, RTGS/NEFT related transaction
• Fortnightly verification of cash and deliverables
• Managing Re-kyc of the Customer and strongly follow the compliance of the organization
• Due diligence and verification of CTS cheques
• Also maintaining Portfolio of the customer of HNI client
• Strongly contributing in selling of Banking products like CASA, Insurance, Assets, Fd and General insurance

Personal Banker -Assistant Manager - HDFC BANK LTD

(2015-04 - 2021-08)

• Handling customer service desk and solving customer inquiries, complaints and questions
• Exceptional ability to work without direction and daily supervision
• Strongly contributing in lead generation for other business channels like Insurance, CASA, Assets
• Handling the Retail Forex Transactions like Outward remittance, Inward remittance Forex Cards
• Having experience of managing RTGS/NEFT, fund transfer, DD/MC, TDS Challans
• Managed KYC, Form processing, Instruction processing and Savings Account form processing

Bachelor of Commerce - Commerce - H.L. College of Commerce, Ahmedabad (2013-03)

HSC - Diwan Ballubhai High School Ahmedabad (2010-03)

SSC - Diwan Ballubhai High School Ahmedabad (2008-03)

Certificate - MODERN BANKING PROGRAMME - Times Pro